How to make the phone ring?

[GENUINE]

Wondering what you all do to make the phone ring. We've been in a slump where the phone just does not ring. Do you have any tricks to jump start it again?

 

Dwayne

[Joe Marconi]

Premium Member Content 

This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

[Gary A]

Do you have a means to stay in touch with customers? CRM program? Very important to keep your name in front of customers to keep them coming back. Email, text messaging online reviews are all more pieces to the puzzle of a marketing plan that must be used with today's technology. It is also very important to have people at the counter that will have the right attitude with your customers. They must give them a reason to come back.

[GENUINE]

I do "have" the means of accomplishing some of these tasks, but i'm afraid i've been caught off cuard by the necessity to do them, and now find myself at a critical point. I'm working with another shop owner/motivator, great guy who is advocating the same thing exactly and had me working in that direction on a more religious basis. But something has happened in the last couple weeks where someone has just turned the switch off and freaked me out a little. But thanks for the reinforcement as to how critical it is now days to stay visible. Used to, our philosophy was, open the doors and they will come....not so much anymore.

[Gary A]

In the beginning of August someone turned my switch off too, it happens. Now I am also scheduling the next appointment and will be proactive when those dates come to call them a week out and remind them of service due

[Joe Marconi]

Premium Member Content 

This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

[GENUINE]

Thanks for the encouragement. Speaking for myself, I tend to get stuck in a my own world and my own daily routine...right wrong or otherwise, and having my blinders on to what might be so obvious to others. Seems so obvious NOW to work your customer base to get the phone ringing again. Had I been implementing some of the offensive strategies discussed, I may not be dealing with this now. We can't dwell on the past, but it sure can be a good teacher.

Edited September 2, 2012 by GENUINE