Quantcast
Jump to content


Dog Gone It! - - - - - the vet and the dog, the mechanic and the car


Gonzo

Recommended Posts

Dog Gone It!

 

We had a little mishap at our house the other day. Our 7 year old Corgi named Gizmo got into a tussle with one of the other dogs, and broke his leg in the process. So much for my evening of relaxing; we’ve got to make a trip to the vet… ASAP! The only place close that was open was a large (as in barn yard) animal 24 hour emergency clinic. We’ve never been to this one, and didn’t know quite what to expect. But, we didn’t have much of a choice at the time.

 

The vet took Gizmo in for some x-rays. The vet was back with the pup in just a few minutes, and showed us the x-ray. From the looks of the film you couldn’t see a break. The vet said it might be, but couldn’t tell for sure. She suggested cage rest for a week or two, and see how he feels then. So we paid the bill, packed up our pup along with a few pain meds for his discomfort and headed back home. The next day I was still pretty worried about the little guy… something told me that vet didn’t look hard enough. I texted the wife on the way home and told her, “If he isn’t looking any better… I say we get a second opinion.” She agreed with me, and made a phone call to the breeder we got him from and asked them what we should do. By the time I pulled into the garage, she had the pup ready for a road trip to another vet, this time to one that was recommended.

 

When we got there I explained the whole thing to the new vet. This time the vet felt around the leg and said, “I think you’re right… I think it’s broken too.” The vet picked the little pooch up, and went back to take the x rays. It seemed to take forever compared to the first vet, but eventually she came out with the x rays and gave us the results. Sure enough… it’s broken. Now it’s time for some splints and a visit with the surgeon to see if it will need pinned back together, or whether or not splints will do the job.

 

As of now, poor little Gizmo is on meds, and complete cage convalescence. No running, walking, jumping and limited standing. He’s supposed to be on complete non-mobility status for 8 weeks. Then the cast comes off and re-evaluated.

 

Generally, I don’t write about personal family issues, but this time I saw something in this story that reminded me so much of the activity at the repair shop, so I had to make the comparison. First off, the original vet made a hasty decision without a complete diagnostics, (In my opinion) which led to seeking out another doctor. Now the second vet was not only more through with the evaluation, but was also a highly recommended referral.

 

Gee, that sounds just like what goes on at the shop.

 

There’s one thing I’d like to point out about this whole endeavor with little Gizmo and the first vet. I didn’t try to cross examine the doctor who said it wasn’t broken. I never asked for my money back, nor raised my voice in contempt. I paid the bill and got out of there. The only thing I lost was a little time and money; the vet on the other hand lost a future customer.

 

Each of these vets did what they thought needed to be done. Each of them arrived at a conclusion based on what they saw in their diagnosis. However, as the “owner” it’s still my judgment call. Because ultimately… I am the one who makes the decision on what repairs are going to be done.

 

Here’s something to think about: Did you ever notice when you’re in the doctor’s office there are all these plaques with diplomas, certificates of achievement, board certifications, and all kinds of awards? It’s a way for the doctor to introduce themselves before they even come into the room. As technicians we should be doing the same thing.

 

I used to tell this little riddle: what do you call a guy who barely passed his medical exams, and came in last during his internships, but squeezed by with a passing grade? A “Doctor”. But, at least he had to be graded by his peers, evaluated by a board of experts, and was tested over and over again to make sure he knew what he was doing. Not so in the automotive world. There is no board of experts that evaluate you or grade your performance. With the industry changing so rapidly and the technician’s skills changing as well, it won’t be long before more training won’t be optional, it will be mandatory in order to stay up with the technology.

 

Taking a page from the vet’s office I’ve started hanging all of my certificates up in the front office for all my customers to see. I think a lot of customers would like to see the achievements of their mechanic proudly displayed on the wall too. It might ease some tension that’s sometimes there when it comes to car repairs.

 

Just like a doctor, all the schooling in the world won’t make you a good doctor… experience and talent will. There is no better job training than experience, however it takes a lot of hard knocks and days under the hood to gain that experience. With the number of technical colleges, training facilities, and training conventions, there are numerous ways of bringing the new and old technicians up to speed much faster than the old “learn as you go” method of old. I, for one would like to see even more training and classes made available in the future.

 

I may not be a vet… I don’t set broken bones on little Corgis named Gizmo. I’m like a lot of guys and gals out there in the automotive world… I fix broken cars… I’m a certified, trained, and experienced mechanic/technician and … Dog Gone It! … a pretty darn good one.

 

After a day at the repair shop I spend my evening hours working on my columns while still trying to maintain all the household chores that need done. I never know which story or what topic the editors want to use to fill their pages. That's why I try to come up with a different subject line each week.

 

Your input helps decide which ones I try to push for publication. So... the more you tell me about it, the more likely it will go into my column. You get to see them first even before the editors do.

 

So keep those comments coming, always enjoy them. Gonzo

 

 


View full article

Link to comment
Share on other sites

Great Tire Deal

Gizmo is in his travel cage with a big juicy bone from the butcher. I'm pretty sure he's not even concerned about his broken leg. Another 7 weeks of prison for him. Poor guy. He's a real friendly dog, except for when he is around other male dogs... then he wants to let everyone know he's the top dog. Dumb mistake this time...LOL

 

Thanks for asking and as always thanks for the comments. I'll have to admit it's a little different type of article... but you know... in some weird way... it works.

 

 

 

Great article, a little different, but I like it. I enjoy real life situations; it brings a little more reality to our lives and the parallel to our industry is right on target. I make comparisons to doctors all the time when I speak with customers. We are pros like anyone else. Glad you wrote this story, very uplifting!

 

Hope Gizmo is feeling better…

Link to comment
Share on other sites

  • 3 weeks later...

UPDATE ON GIZMO

Last night the wife had him out in the front yard to do his business. He hopped to one side... and... snapped the other front leg in the exact same place as the other front leg.

The vet isn't sure until some tests come back but, he thinks it's a genetic bone structure problem. With his age and weight the deciding factor why it has shown up now.

The little guy is back on meds, pain killers and all. Now he can neither stand up, walk, or roll over.

What a way to spend my weekend. Another vet bill of course. fun fun fun! sad.gif

Link to comment
Share on other sites

  • 1 month later...

Final Update on Gizmo... (the reason for this article)

He had a vet visit today to see if the bones were healing... one leg had about 10% movement and the other had a "zero" healing effort. The vets best option was to put him down.

So as sad as it sounds we had to put him down today.

He would have been in pain the rest of his life and in a wheeled fixture to get around if we didn't do it. It was the best thing for him.

Link to comment
Share on other sites

Thanks Joe, it was the best thing, I know.

 

 

That's sad, sorry for your loss, but I agree...why make the him suffer. I know how pets can be part of the family. But you did the right thing.

Link to comment
Share on other sites

  • 4 weeks later...

Thanks for your comments, it really is hard to live up to the respect and admiration our pets see in all of us. A big thank you to YOU and your pets as well.

 

 

Wishing you comfort and peace. Dog's are living unconditional love. Someday i hope to be as great as my dog thinks

i am. B)

Link to comment
Share on other sites

  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By nptrb

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      In this episode, Hunt tackles the pressing issues facing the housing market in 2024, discussing the impact of interest rates and the real affordability of homes.
      • Interest Rates Surge: Exploring how doubled interest rates are drastically affecting monthly payments.
      • Affordability Crisis: Delving into how rising home prices are outpacing income growth, making home ownership a distant dream for many.
      • Economic Insights: Analyzing the mismatch between the growth in home prices and stagnant wage increases.
      • Future Risks: Assessing potential market corrections and their consequences on homeowners and the economy.
      Thanks to our partners, NAPA TRACS and Promotive
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
       
      It’s time to hire a superstar for your business; what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
       
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Get a copy of my Book: Download Here
      Aftermarket Radio Network
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class In this groundbreaking episode, shop owner Brin Kline undergoes a first-of-its-kind 360-degree review by his team. The session unveils insights into leadership, stress management, communication, team dynamics, and the importance of training. Through candid discussions, Brin and his team explore opportunities for growth and improvement, highlighting the value of feedback in enhancing leadership skills and business operations. Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL Carlos Mercado, Lead Technician Matt Cusick, Technician JD Winkler, Service Advisor Jeremy Good, CSR
      Brin's Review Plan (00:02:12) Brin discusses his long-standing plan for a 360-degree review, expressing excitement and nervousness about the process. Initial Employee Feedback (00:05:17) Employees introduce themselves, discuss their roles, and provide initial feedback on Bryn's leadership and communication style. Brin's Leadership and Recognition (00:06:42) Employees share their experiences with Brin's recognition and feedback style, highlighting his quiet but supportive approach. Brin's Problem-Solving and Approachability (00:08:53) Employees discuss Brin's willingness to solve problems and his approachability in addressing their needs. Innovation and Motivation (00:11:01) Employees acknowledge Brin's encouragement of innovation and positive influence on their professional growth and motivation. Direction and Advice (00:12:27) Employees affirm Brin's clear communication about the company's direction and his availability for advice and guidance. Conflict Management (00:14:50) Employees discuss Brin's role in managing conflicts and providing support for resolving issues within the team. Celebration of Wins (00:17:16) Employees share their experiences of celebrating wins as a team, highlighting Bryn's support for acknowledging successes. The small wins (00:18:04) Brin and the team discuss the importance of celebrating small victories in the shop and recognizing the challenges in the automotive industry. Celebrating achievements (00:21:20) The team emphasizes the significance of acknowledging and celebrating achievements, even small ones, in the shop to boost morale. Trust and company culture (00:22:06) The discussion revolves around the high degree of trust within the company and the value of the company's culture. Access to training (00:23:58) Brin's commitment to providing access to training for the team, including support for attending conferences and joining training programs like Toastmasters. Stress management (00:28:26) The team discusses how Brin proactively manages stress within the company and encourages employees to take time for themselves. Opportunities for collaboration (00:34:25) The team shares experiences of collaborating with Bryn to improve customer experience, policies, and procedures, highlighting Brin's encouragement for collaboration in problem-solving and diagnostics. Brin's Reflection on Feedback (00:36:20) Brin reflects on feedback and the importance of long-term thinking and motivation for his team. Brin's Training Approach (00:37:17) Brin discusses his approach to training and empowering his team to make decisions, emphasizing the importance of open communication. Brin's Leadership Improvement (00:38:17) Employees provide feedback on areas where Bryn can improve as a leader, including stress management, setting deadlines, and communication. Brin's Reflection on Employee Feedback (00:44:55) Brin reflects on the feedback received from employees, acknowledging the areas for improvement and expressing gratitude for their input. Brin's Acknowledgment and Praise for Employees (00:49:12) Brin acknowledges and praises his employees for their work, expressing gratitude and trust in their abilities. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections            
      Click to go to the Podcast on Remarkable Results Radio
    • Water Proof And Self Adhesive
    • By carmcapriotto
      Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.
      Show Notes
      My Facebook Ads are showing to people way outside of my service area (not set up right) My social media doesn’t seem to be providing a return on investment (Junk smm) I never see my Google Ads when I search for my business (low budget) I don’t show up in the Map Pack when I search for auto repair near me, and I’m searching while I’m in my business (connected to wifi) My website is too slow (pictures too big or cheap hosting) My website doesn’t come up when people search for mechanic near me (stock content) I get lots of leads but they don’t turn into customers (Your SA sucks) My marketing looks like every other shop’s marketing (are you talking to your marketers?) The shop is slow. It’s time to turn our marketing back on. (never stop marketing)  
      How To Get In Touch
       
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...