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(old) Jiffy jube scam


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it is sad, if I (or anyone here for that fact) offers a service and charges for it, and does not do that service, they should be closed down.

 

one thing that i noticed, the filter on that jeep should have been a N/S filter, the tech knew that and charged for the part and labor.

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I hate to see this, it's not good for any of us. The fact is that most of us are hard working people that have a tough time getting what we deserve. We put in long hours, need to have the skills of DaVinci, the intellect of of a Rocket Scientist and the business knowlegde of Donald Trump. The media never does a story on the majority. It's a shame, I wish this never happened!

 

What really irritates me is that this makes customers automatically resistant to our recommendations. We may go outside of the manufacturer's recommendations and recommend a transmission service or a fuel injection cleaning based on real world specific vehicle conditions, and we will be looked at as crooks too. But the underlying cause is very simple, it is management by numbers. The employees were held to a quota and that is flat out wrong. But that is what so many of the "expert" management consulting companies promote. And we wonder why this stuff happens.

 

I know I am a terrible businessman because I don't track and aggressively target an average R.O. I refuse to because every vehicle that comes into my shop will need what it needs, not what I need it to need to make my average R.O. and nobody is going to change that. Sure there is xx billion dollars of unperformed maintenance "left on the table" each year. But how much of that is the type of maintenance pushed by these quickie lubes? How much of that unperformed maintenance would have been performed if the vehicle owner had been made aware of it? I review manufacturer's recommended maintenance with my customers and I'm finding even the "imports" are recommending less and less. And of the maintenance that is recommended, if it's more than an air filter it's a major event to get it even scheduled, let alone get them to show up to have it performed.

 

rant over

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You bring up very good points. I want to add one thing. We don't have quotas in my shop, but we do adhere to a process that I know is in the best interest of the consumer. For expample: Battery Sales. We don't put a number on how many batteries we sell, BUT we do insist that every car we service three years or older get a free battery test. We tell the customer it's time for your free test, and if it fails the customer has the option to purchase a new one from us or decline. This process is not intrusive but does serve as a benifit to the customer. There is no hard sell, and no sales tactic, just a process of informing the customer. We end up selling a good amount of batteries, the honest way.

 

I really appreciate your outlook on doing things the honest way. And I too will do a battery test for my customers, for free. But that whole scenario bothers me. Why do we, the service professional need to invest our time and money into the relatively expensive equipment to perform a service to our customers for free? Why are we expected to do so much for free? A doctor doesn't do anything for free. Call a plumber and it'll cost you $150 just for them to show up. Why do we have to do brake inspections, "quick peek" inspections, battery tests and a myriad of other things for free? Well I guess that is another topic. But like I said, I really like how you emphasize value to the customer based on honesty, I won't run my business any other way. And I too found that when I started testing every battery that came in I ended up selling more batteries in the first three months of winter than I had in a year before. It sure is nice to have a tester with a printer though. Now if I can just get customers to understand the difference between a professional grade battery and a wally-world or Dontalast special.

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  • Have you checked out Joe's Latest Blog?

         1 comment
      I am going to borrow a quote from billionaire, Warren Buffet, “The best investment you can make is in yourself,” This statement, while simplistic, speaks volumes. A shop owner is much more than a boss, a shop owner is a leader. And leaders are solely responsible for the success of their team. This means that you must work hard and commit to a life of continuous learning and improvement. It also means that if the team fails, a leader must always blame himself or herself for that failure and find ways to improve.
      For your business to flourish, you must invest your time and energy in understanding what your role is in your company. It also means that you must be committed to continually improving your level of competence. This does not mean that every task is your responsibility. However, it does mean that the buck stops with you. If your business is not where it needs to be, or you are looking for increased growth, then it is your obligation to do the hard work and set goals, have the vision, perform the research, and develop the plan to achieve your overall objectives.
      When you invest in yourself to become the best leader and the best businessperson you can be, others around you will feed off your energy and your passion. This sends a strong message to everyone on your team that you have what it takes to bring the company to the next level.
      One last thing, another obligation to your company is assembling the right team of people around you. Once you have the right people, you need to invest in them too. Find what truly motivates them, not what you believe inspires them. Be a coach to your employees and always strive to bring out the best in them. Be strong with your convictions and expectations, build strong relationships with your employees, and don’t be afraid of admitting when you drop the ball.
      While Warren Buffet is best known for making billions of dollars with his investment strategies, I want to believe that this quote has its basis in something that money cannot buy.
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