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Joe Marconi

Car Delivery: Make a Great “Last” Impression

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Car Delivery: Make a Great “Last” Impression

 

We often speak of making a great first impression with customers, but making a great lasting impression at car delivery is equally important. Every contact with the customer is an opportunity to create a memorable positive experience. At car delivery, review the work performed in detail, highlight anything that was done at no charge, review your warranty policy, book the next appointment and most of all; express to the customer that you truly appreciate their trust in you. A positive experience will increase customer retention and help grow your business.

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Like in football we are only a good as our last drive ending in a score for the customer. If we don't score for the customer he will trade us. B)

Edited by FROGFINDER

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