Quantcast
Jump to content


Recommended Posts

Several of us are looking for a tablet. We are totally confused. We are looking for one that doesn't have to have a data plan. I can always hook my smart phone to the tablet with an APP like I do for my laptop. I have tried comparing them on the internet, but now more than ever confused.

Share this post


Link to post
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Forum Topics

    • Article: Building a Marketing Plan Around Your Customers

      Roughly a month ago, I went to lunch with a good friend of mine. He works for the YMCA, so we discussed what the YMCA does to attract new members. A few years ago, my friend and his team realized that while they were good at attracting new members each year, they had little to no retention. It was a constant battle to bring in new members to fill the void of lost members. The YMCA realized that it’s easier and less expensive to keep existing members, than to go out and find new ones. They created a new marketing strategy with a focus on keeping existing members. The plan was simple: create an amazing experience for their members and offer new programs to these existing members. The plan worked. Member retention improved. What worked for the YMCA will also work for your business. Before you spend a dime on advertising, you need to understand one crucial component of your business; the customer experience. Without a great customer experience that gives your existing customers a compelling reason to return, you’re simply wasting your money on advertising. Advertising is often aimed at new-customer acquisition. There is nothing wrong with this. Every business loses clientele each year for a number of reasons, and we need to get our name out to our community about who we are and what we do in order to attract new consumers. But, to rely on new customer acquisition alone without a plan to keep existing customers is not a strategy for long-term, sustained growth. Every marketing plan starts with looking at your entire operation and how it relates to the customer experience. Are you doing all you can to create an amazing experience that builds solid relationships? If not, you will be in the same position the YMCA was: using advertising to fill the void of lost customers. While there are many aspects of the customer experience, let’s focus today on the four essential areas: The customer write-up, the sales process, the car delivery and the follow-up. Each of these touch points must be executed with one thing in mind: create an experience so amazing that the customer will have a compelling reason to return your shop again. Customer write-up starts the process. It’s where you begin the relationship or continue to preserve it. It must be performed as if you are welcoming a guest into your home. The sales process must communicate value and benefits to the customer. This gives the customer peace of mind, reduces anxiety and buyer’s remorse. The car delivery is your chance to leave a lasting positive impression of you and your company. It should not be a transaction, but instead the opportunity to resell the job, you and your company. The car delivery should not be rushed. Take the time to review the invoice, ask the customer if they have any questions. Let every customer know how important they are and how much you value his or her confidence and trust in you and your company. The follow-up continues the customer experience. This is where you reach out to the customer with a phone call, email, or thank-you card. It helps with customer retention by making another positive impression in the mind of the customer. Getting back to car delivery: Make sure you review all future service recommendations and let the customer know that they will receive a service reminder. But don’t rely on a postcard or email alone to bring back customers. Think about this: If you had a bad experience at a restaurant, no offer or ad is going to get you back there—only an amazing experience will. The same holds true for your business. By the way, an amazing customer experience is created by the people in your company. Sure, you need to have a clean, well kept facility with nice amenities. But it’s the people in your company that make the difference. Billion dollar stadiums don’t win championships—it’s the quality of the players on the field that win championships. Everyone in your company is part of your marketing plan. A simple smile and hello from a technician when a customer walks past the bays can do more for your business than any ad can. Let me leave you with this thought: Customers will not remember the mass airflow sensor you installed or the exhaust leak you repaired. But they will remember their experience. A positive experience is lasting in the mind of the consumer. It’s the most powerful marketing tool you have—and it’s virtually free.   This story was originally published by Joe Marconi in Ratchet+Wrench on September 1st, 2018
      View full article

      By Joe Marconi, in AutoShopOwner Articles

        
      • 0 replies
      • 80 views
    • The person answering your phone may be killing your repair shop

      A few weeks back I had a problem with my refrigerator.  I got a referral and called an appliance repair company. I called three times and each time I called this is what happened: "C and E appliance, please hold."  I was put on hold three times for about 5 minutes. After being put on hold each time, a women would say, "What's the problem?"  No engagement, no sign of interest for me the customer, no signs of caring.  I gave the women a brief description of the problem and each time she told me someone would call me back.  Well, no one did. So, I called for the 4th time, and as the person answered the phone I said, "DO NOT PUT ME ON HOLD."  There was silence, so I continued.  I explained to her that she has spoken to me three times,  I left messages three times and three times you told me that someone would call me back.  She replied,  "You are talking to the wrong person, if you have any complaints, write a letter to my boss, after all he won't listen to me anyway."  I hung up the phone and called another company. The lesson and takeaway here is simple: Who's answering your phone?  The wrong people on the phone in your shop can kill your business.  Have meetings with your people. Make sure you review your phone skills policy. If you don't have one, create one.  Empower your people to people to handle issues. And make sure you log every phone call. If you feel you have a problem, start recording phone calls.  Your phone is your lifeline to future business.  So, please ask yourself....Who's answering your phone?   

      By Joe Marconi, in Joe’s Business Tips For Shop Owners

        
      • 5 replies
      • 526 views
    • Cell phone and internet distractions

      How do shops handle the use of cellular phones by their technicians during work hours?

      By cmautocare, in General Automotive Discussion

        
      • 13 replies
      • 840 views
    • Need a different pay plan

      Looking for an hourly plan with incentives for production. The problem is half the work we do has no flat rate hours. The Jeep is an example. Cut off at the firewall, tube chassis fabricated, 1 ton axle swap and coil over suspension. We may go from a Kia water pump to a custom bumper on a Raptor. Other than a feel for how long it should take It is near impossible to track productivity. Any Idea's folks?

      By cdhowell, in General Automotive Discussion

      • 8 replies
      • 866 views
    • New Pay Plan

      I need to change my pay plan for my Technicians from a hourly wage plus a commission on total ticket. This is what I am thinking about. Anyone have any comments? Richard Rollins Forgot to mention we currently are at about 35 to 40 % efficiency.  Sorry so large but it was copy and paste..... New Pay Plan   The new pay plan will be based on Technicians efficiency. The Technicians will no longer be getting a commission on sales but rather a Bonus based on the ability of the Technician to complete the job in the allotted times.    Less then 50 %                      0 % Bonus  50 % to 54.99 %                  10 % Bonus  55 % to 59.99 %                  20 % Bonus  60 % to 64.99 %                  30 % Bonus  65 % to 74.99 %                  40 % Bonus 75 % or greater                      50 % Bonus   Also there is going to be a $100.00 Monthly Bonus for anyone staying above the 60% level for the entire month.   Percentage amount is based on Hourly Wage. Percentage is figured on Flagged hours divided by Clock hours.   Example:   25 Flagged hours divided by 30 Clock hours would be a 83% Efficiency rate. This would be a 50% bonus.   20 Flagged hours divided by 35 Clock hours would be a 57% Efficiency rate. This would be a 20% bonus.   19 Flagged hours divided by 40 Clock hours would be a 48% Efficiency rate. This would not result in a bonus.   Overtime would be figured as: ((Hourly Wage + bonus X 40) +  ((1.5 X Hourly wage + bonus) X (hours over 40))).

      By Truett, in Auto Repair Shop Management Help? Post Here!

      • 14 replies
      • 1,129 views
  • AutoShopOwner Sponsors



×