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Joe Marconi

Sucess With Insurnace Adjuster!

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We had a customer drive thru a flooded road during the last storm. For some odd reason the A/C compressor was damaged, it sits real low on this Mercedes. The adjuster arrived, wrote up the estimate, gave me his "comparable" price estimate for the part and "his" labor for the job. I told him, "Sir, you can write what ever you like, but the truth is I an not Monty Hall and this ain't Let's Make a Deal. Here's my estimate and here's the price I am going to get, either from you or the customer". He told me I could not call the customer. I reminded him that the last time I looked, this was still America and that I am the owner of my business, not the insurance company.

 

After a few dirty looks and a few muffeled words under his breath, he agreed to my price.

 

We all need to stand strong. I know it's a lot different for body shops, but the more repair shops takes this position, maybe we can help us all get what we deserve!

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