Build a Successful Customer Retention Program
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Have you checked out Joe's Latest Blog?
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By Joe Marconi in Joe's Blog4 commentsA recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
Essentially, it all comes down to the culture of your company. Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees! Trust me, happy employees make happy shop owners too!
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By Transmission Repair
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By carmcapriotto
This week Hunt discusses how sometimes reflecting on the past financials isn't always fun but its always necessary.
• What is the purpose of financials and how does past performance effect future expectations?
• How can I utilize past months or years financials to judge the accuracy or expectations of sales targets and projections?
• What can I learn from bad months and is there always something that needs to be done to change?
• How to understand the difference between the new normal or a one-time event that drastically changes your response?
Thanks to our partners, NAPA TRACS and Promotive.
Visit NAPATRACS.com and GoPromotive.com
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online : www.paarmelis.com
Email Hunt: [email protected]
Get a copy of my Book : Download Here
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:
30% increase in revenue by improving transparency and trust
50% reduction in time spent researching and ordering parts
10% increase in profit margins through robust reporting
Click here to learn more about AutoLeap and schedule a demo:
AutoLeap Link: http://bit.ly/3GRgO88
Don't forget to rate and review us!
Coach Chris Cotton from Autofix Auto Shop Coaching provides tips and advice on how to write effective procedures for auto repair shops. He emphasizes the significance of having clear and concise processes and procedures in place for auto repair shop owners to increase efficiency, reduce errors, and improve customer satisfaction. Coach Chris suggests that procedures should be written in a way that communicates what readers need to know, not just what they want to know. He also provides a step-by-step guide on how to create them and highlights the importance of writing at an appropriate reading level, avoiding jargon and slang, and explaining assumptions.
Creating Processes and Procedures [00:00:59] Coach Chris Cotton discusses the importance of creating processes and procedures for auto repair shop owners, and offers to teach a class on the topic.
Importance of Clear and Concise Processes and Procedures [00:01:55] Coach Chris Cotton explains how clear and concise processes and procedures can increase efficiency, reduce errors, and improve customer satisfaction in auto repair shops.
Effective Procedure Writing Skills [00:04:42] Coach Chris Cotton provides tips and advice on how to write effective procedures for auto repair shops, including the importance of being accurate, brief, and readable.
Step by Step [00:08:26] Tips on how to gather information and write procedures for auto repair shops.
Assessing Design Elements [00:12:08] The importance of using flow charts, scripts, question and answer formats, and matrix tables to accompany written procedures.
Final Draft Approval [00:14:50] The process of reviewing and approving the final draft of a procedure by stakeholders and department managers.
Connect with Chris:
[email protected]
940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
Youtube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
This week Hunt discusses if we ever really will see prices go back to "normal" and how that effects all of us.
• Do you think that prices will ever go down and what about your business? Will you ever decrease your rates?
• How can you decrease your prices if you do not decrease your employee wages?
• How are supply chains effecting prices with increases in ever single step of the distribution chain?
• If prices are only increasing because of costs, why are corporations making record profits in a time where they are supposedly short on cash?
Thanks to our sponsor partner NAPA TRACS
NAPATRACS.com
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online : www.paarmelis.com
Email Hunt: [email protected]
Get a copy of my Book : Download Here
Click to go to the Podcast on Remarkable Results Radio
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By carmcapriotto
Are you a fan of craft beer? Then you won't want to miss this interview with Kimberly and Andrew Taylor, owners of Titan Auto and the upcoming Hidden Wit Brewing Company in Mosley, Virginia. In this episode, they share their passion for brewing and their exciting plans for their 10,000 square foot facility. With a brewmaster who is an award-winning home brewer, they plan to offer 12 beers on tap and eventually expand to 18, including flagship beers and special releases. But their success doesn't stop at brewing. They also discuss their entrepreneurialism and the expansion of their auto shop business, which includes maintaining a consistent culture across all their locations and finding creative solutions to adapt to changes in the industry and world.
Butch and Kim Taylor, Titan Auto And Tire, 3 locations, Virgina. Hidden Wit Brewing Company.
Show Notes
Building a Craft Brewery (00:00:47) Owners of Titan Auto are building a craft brewery, which will open in a few months. They discuss the challenges of running a multi-store operation and a brewery. Expanding to Store Two and Three (00:02:33) Butch and Kimberly talk about the challenges of expanding their business to store two and three. They also discuss the importance of having policies and procedures in place for consistency. Finding Opportunities for New Stores (00:05:13) Butch shares how they found the opportunity for store three, which was an existing store that was not healthy at the time. Do what you say (00:07:31)) The importance of following procedures and standard operating procedures in auto repair shops. Legislation and Right to Repair (00:12:13) Discussion of Right to Repair legislation and a tax bill impacting small businesses in Virginia. Changes Since the Pandemic (00:18:22) Discussion on the changes implemented during the pandemic, such as the loaner car program and key drop, and how they are continuing to adapt to the new normal. The Average Car Payment (00:22:17) Discussion on how the average car payment affects the auto repair industry. Multi-Store Ownership (00:24:08) The benefits and challenges of owning multiple auto repair shops. Starting a Brewery (00:27:31) The story of how the owners of Titan Auto decided to start a craft brewery and the challenges they faced. Hidden Wit Brewing Company (00:29:38) 10,000 square feet facility and outdoor space. Hiring Experts (00:30:19) The owners of Titan Auto hired a brewmaster and a food person for their brewery, just like they hire experts for their service side. Brewing as a Business (00:34:28) The difference between running a business and having a hobby and how important it is to treat brewing as a business.
Thanks to our Partner, NAPA AUTO CARE
Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
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