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    • By carmcapriotto
      Nothing beats live in-person industry events. There is power in the collaborative minds from around the country in one room. The podcast attended the 2022 Elite Invitational in San Diego and we recorded some incredible stories with essential aftermarket voices. At the end of the conference, I had the idea to grab Jim Murphy, Gene Morrill, and Joe Marconi for a recap of the event and their perspectives on our industry. Keep listening, you have the best seat in the house right next to these 3 aftermarket icons.
      Gene Morrill, Certified Automotive in Glendora, CA. Business Development Coach with Elite Top Shop 360, Elite Worldwide. Gene’s previous episodes HERE
      Joe Marconi, Executive Council Member, Elite Worldwide. Joe’s Episodes HERE. Jim Murphy, Pro Service Leader, Elite Pro Service Program, Elite Worldwide. Jim's previous episodes HERE
      Key Talking Points
      Guiding, not telling what to do Takeaways- more young people attending, non Elite clients attending, finding your ideal customer (the 20%), customer base still referring to technicians as ‘mechanics’ The Bob Cooper Experience- presence and ethics Implementation is the key to acquiring knowledge Changing demographic with customers and employees Movement of shop owners coming from different careers Always move forward, be inspired, attend training, be focused on your employees, empower your employees to create customer experiences, brainstorm opportunities  
      Connect with the Podcast:
      Aftermarket Radio Network
       
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
         
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      What’s better than having 3 trainers sit down with me at Vision 2022 and record their very candid conversation. Be a fly on the wall as we discuss hybrid training, student assessments and breakout teams. My panel shares their experiences and together we push the boundaries of training in our industry.
      G Jerry Truglia, ATTS: Automotive Technician Training Services. G Jerry Truglia Previous Episodes HERE.
      Dave Hobbs, senior technical trainer and curriculum developer for Delphi Technologies Aftermarket at BorgWarner Inc. Dave’s previous episodes HERE. Peter Orlando, Sr. Curriculum Developer/Technical Instructor at Advance Auto Parts Carquest Technical Institute. Peter's previous episodes HERE
      Key Talking Points
      Hybrid training- pre-production ahead of time for online training, put videos in your PowerPoint to break up the monotonous voice, avoid internet problems, and have capabilities to pause the video when questions are asked  Paying attention to inflation, higher wages in other industries Audience assessments with QR codes- gauges your audience and gives trainer direction, while giving the audience anonymously, gets the audience involved Don’t shut down wrong answers  Early engagement- ask to raise hands, make it fun by giving away free T-shirts and hats for right answers, consider breakout rooms during training when you have a tight group of 20-30 people, especially in service advisor classes, using handouts that can be filled out and passed to each other in class, have students look at each other if you are able to have set up, the trainer can be moderator/facilitator and allow attendees to interact with each other  How are attendees able to download/follow PDF of class during virtual if they only have 1 monitor?  
      Connect with the Podcast:
      Aftermarket Radio Network
       
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partners:
             
      Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever.

      More Time. More Profit. Transform your shop at getshopware.com/carm


      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      This is a bonus episode number 5 and a replay of a CarmCast I did this past week. Because we are in unprecedented times I decided to release this special CarmCast as a podcast of a Covid-19 Thinktank from March 18th.
      For many aftermarket professionals, you’ve prepared for an event like this. Your disaster plan may have not been completely defined as a ‘pandemic’ where the government-imposed restrictions, but you’ve planned for a rainy day disaster. You’ve kept an amount of cash in a separate account to help sustain the business for months of possible disaster. You’ve improved your processes and systems and removed yourself as the centerpiece of your business. You delegated your people to run the business.
      For many small shop owners, you’ve learned how to implement smart practices and holding yourself accountable. You’ve joined networking groups, maybe even hired a coach to bring business acumen to your world.
      If you’ve done a lot to become a better marketer and leader you’ll be OK. If not, it is not too late. There is some good business advice in this episode, that if you implement it you will come out the other side of this Covid-19 challenge.
      The essence of the over 745 podcast episodes from all our show formats is to build a strong business. The messages are spot on and for many influential.
      Keep in mind it is still not too late to do the right things for your family, employees, business and customers. If there is anything I can do to help you … like find a peer network, talk to a friend, find a coach join an association …. reach out to me [email protected]
      With me in this think are two shop owners, a technician/manager, a business coach and an IT specialist on a think tank format.
      You’ll value this discussion with Dwayne Myers, Greg Buckley, Matt Fanslow, Danny Sanchez and Bob Greenwood. …. and my pledge to keep you flowing with thoughts and ideas from your fellow colleagues continues.
      Please listen to learn just one thing and then implement it.
      Resources:
      Thanks to Bob Greenwood, Dwayne Myers, Matt Fanslow, Greg Buckley and Danny Sanchez for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE Find every podcast episode HERE. Every episode segmented by Series HERE. Key Word Search HERE. Love what we do? Buy Carm a cup of coffee HERE. Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy Carm a Cup of Coffee 
       
      Click to go to the Podcast on Remarkable Results Radio
    • By Mark Johnson
      He had been working with his accountant for 6 years. That’s over $134k in over-payments.
      The reality is most CPAs only do tax preparation not tax planning, there is a HUGE difference!
      I am offering free tax planning assessments to all group members.
      Where we will look at:
       Deductions review & Strategy planning Legal Entity Optimization Retirement Option & Plan to Hit Extra 1M by Retirement Insurance Review & Assets Protection TCJA (Trump Tax) Review  Message me direct or book your slot on my website.


      View full article
    • Advertise your services or products to passers-by attracting them towards your business
    • By carmcapriotto
      Derek Kaufman is a managing partner of Schwartz Advisors, a team of auto aftermarket experts who provide acquisition analysis, sell-side representation and growth strategy support for companies in our industry. Derek has over 40 years of experience in the transportation business and speaks nationally on the technology trends affecting auto service.  Listen to Derek’s previous episodes HERE.
       
      Aftermarket winners will adopt AR to: Increase diagnostic accuracy Speed removal and replacement of components Equalize technician proficiency Turn service bays faster Increase car count: guiding technician to remove and replace parts faster Attract and retain technicians to their shops Augmented reality- shop tool of the future Additional digital images, overlaying images so they look realistic Near eye video- term on how augmented reality is delivered to your eye (built into safety glasses, images appear full screen) Using technology to build technician training/guidance programs AR packages more information on wider range of vehicles and delivers straight to technicians Most manufacturers have already incorporated AR with retail 360-degree viewing Link to Microsoft Hololens 2
      Augmented Reality Elevator Repair using Hololens 
      Resources:
      Thanks to Derek Kaufman for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them. Love what we do, buy a cup of coffee HERE.

      Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In    Email    Events    Speaking
      Subscribe to a mobile listening app HERE.

      NAPA Autotech Training helps your technicians keep their skills sharp and their NAPA Know How up to date. It’s the highest quality technical training that covers almost every vehicle system and every make and model. NAPA Autotech is presented by experienced instructors who are ASE master certified technicians. Even after a class is over, techs can access course information online with ClassPass. So when questions come up later they can get the answers. AutoCare Center owners who have taken advantage of Autotech Training say that well-trained technicians are helping to increase their shop’s repair capability and raise bay productivity. That results in fewer comebacks, more satisfied shop customers, and reduced technician turnover.
      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com.
      Click to go to the Podcast on Remarkable Results Radio


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