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Butt Kickin' Bodyshop

 

The other day one of the many body shops I do work for came by with a little problem on a 98' Honda. Doug (the owner of the body shop) wanted to make sure I knew how much he appreciated everything that I have done for him over the years. He was making a big deal out of it. I'm not sure whether he was bragging on me, or just being complementary. For all I know he was trying soften me up, before I gave him the bill.

 

"You're the first person I call," he proudly tells me.

 

"Well, thanks Doug, I appreciate that," I told him.

 

"You know, we (the bodyshop) don't know a whole lot about this electrical stuff. That's what we've got you for. You always bail us out."

 

When he finally finished his "Thank You's", he headed back to the bodyshop, and left the little Honda for me to look at. By that afternoon I was on the phone to let him know it was a simple problem with the hazard switch, and he could pick up the car to finish the bodywork.

 

The next day my daughter, Katie (my office manager) got a call from him. They ran into a little trouble with another car. An 08' Toyota Camry. Seems the battery was dead, and somehow while charging the battery they touched the positive and negative leads together from the jumper cables while they were still hooked to the car. Now, the car would only idle, nothing more. Katie came out to the shop to ask me what I thought might be the problem. I was busy on another job, stuck under a dash looking at a fuse box.

 

"Sounds like he blew a fuse," I told Katie while sticking my head out from under the corner of the dash.

 

"That's it?" she asked.

 

"Sounds like it to me. Oh, and tell him once he changes the fuse, go find the guy that did it, and kick his butt for me," I told her with a grin on my face.

 

She walked back to the phone shaking her head and smiling.

 

"That's it? I hope so," Doug tells her, "because, if we had to drive it across town for him to check it out we could only idle it the whole way. We'd look pretty foolish if we did that, and it turned out only to be a fuse."

 

Laughing now, Katie tells him, "Yeah, that would be pretty bad. He did have more information for you though. His professional diagnostics also included that you kick the guy's butt who did it."

 

"Well, alrighty then, I'll take care of that personally. Tell your dad thanks again. One fuse, one butt kickin… got it," Doug tells her with a chuckle.

 

The next day here comes the boys from the bodyshop driving the Camry very slowly, and followed closely by another slow moving car with its hazards on as well. I was not a bit surprised.

 

"Here's the car that we called you about yesterday," the driver tells Katie.

 

"You mean the one with the blown fuse?" she asked.

 

"We looked, it's more serious than that," he says.

 

"OK, I'll tell Gonzo," Katie said trying to hide her snickering smile.

 

She came out to the shop and told me about it. I had to laugh. Even though I had no clue what was really wrong with it, I was pretty sure it was a fuse, well, at least it sounded like a fuse to me.

 

It idled its way around the front of the shop and into a service bay, while I passed the time watching the dash gauges, playing with radio, seat heaters and just about anything else I could think of. The service light was on; I could see that from the start of my slow journey. But I couldn't go get the scanner right at the moment. I was busy creeping around the building at a snail's pace.

 

The code was for the TCS (throttle control system), and the diagnostic tree was extremely long. Sometimes I wonder who writes these things. You know it would be a lot easier if it would start with the basics, like grounds, powers and resistance levels. But no… not a chance. They have to go thru a series of steps that all pertain to the system, but not even getting close to the cause of the problem. The test started out with an explanation of the code; low voltage has been detected by the PCM for the TCS. Great, that's sounding like a fuse to me. I could have stopped there, but I decided to keep reading. Then it wanted to know the scope readings and then continuity between each wire. Finally around steps 10 or 12 the test got to the good part… "Check the fuse". How about instead of going all the way thru pages of diagnostic tree mumbo-jumbo you start the friggin procedure at step one with ---- "CHECK THE FUSE" --- geez!

 

I finally got the answer I was looking for. Well, what do ya know, the fuse is blown. I changed the fuse and cleared the code… all is well with the little Camry.

 

Katie called Doug to let him know it was ready. Since it was for Doug and all… I couldn't resist having some fun with his misfortune. I wrote the invoice up with a few "special" informative automotive terms.

 

She started to read what I wrote on the invoice to him, "The PCM has found a low voltage signal present at the TCS. Further diagnostics was needed to confirm a loss of signal voltage was present. The FCA (Fuse control assembly) (made that up on the spot!) had an open protective devise to the TCS, the PCM was not receiving an input signal that would allow the TCS to respond. Reconfiguring of the FCA was needed to initiate electro-balance of the current draw to the PCM. (Man, sometimes I can come up with some wild stuff to write on an invoice.)

 

Doug was getting a little nervous, "OMG, can he fix it… aw, geez, this is bad isn't it? Awe, man, this is going to cost me a bundle."

 

Katie, being Katie, put the screws to him. Played it up for awhile, and then let him off the hook, "Well, Doug, I could leave out all that technical stuff, and try to give you an answer that would be easier to understand?"

 

"Sure, hit me with the bad news. I can take it."

 

"The fuse was blown."

 

Doug holds the phone up against his chest so Kate can't hear what he yells back to one of his guys in the shop.

 

"Dang it, I thought you said you checked all the fuses?"

 

Then turning back to Katie, "Aw geez, why me? Ok, we'll be over to pick it up. The butt kickin will commence in just a second."

 

Ah, yes, another day at the shop, and another butt kickin' in progress. I hope the rest of Doug's day goes better. As for me, I'm sure glad I was right about this one… wouldn't be much of a story if it was something besides a fuse.

 

I would have loved to have had a camera mounted on the car to watch the embarrassment of idling a car across town thru the intersections and all the usual traffic. And then one on Doug, just to see his face when he found out it was only a fuse. Yea, I think a butt kickin is in order on this one. Ya made my day Dougie… you and your guys may not know electrical, but you do know body work. Some of the best in town… you're one butt kickin bodyshop!

 

 

 

 

 

 

 

These stories are here before publication or final editing. Leave a comment and let me know what you think of it. Visit my website for even more stories and automotive trivia. www.gonzostoolbox.com

 


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Edited by Gonzo
Posted

ROFL... seen it before. Or they put the plugs wires on wrong... too funny. At the time it's not, but looking back on it... it really was funny.

I had a guy that worked for me, I called him "Double D" his name was Dan, and everything he did he had to do over again. Even if it was wrong he would do EXACTLY the same thing over, and over, and over again. (Do it again, Dan) was his nickname. ROFL

 

 

quote name='Joe Marconi' timestamp='1296407471' post='9366']

Many of us need butt kickin' from time to time. I remember years ago one of my techs could not get a car started after he had tuned it up. I was real busy that day and didn't fully realize what was happening.

 

After an hour of pulling his hair out, I finally walked over to him. He told me the car had no spark to the plugs and that he tried a coil and module. I said, "NO SPARK AFTER you replaced the wires, cap, ROTOR and plugs?" He said, "Yep". Gonzo, You know the rest of the story. I screamed out, "Take the distributior cap off, you forgot the freekin rotor!"

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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