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Posted (edited)

HOOPTY Gonzo Jan. 2010

 

 

A decrepit 94 Impala SS with a 5.7 liter engine was towed in. When this thing was new, it was a real power house. But, this poor thing had a pretty rough life. Terry, (My buddy the tow driver) was standing in the lobby with this grin on his face. I could tell he was about to give me one of his patented tall tales about this car.

 

"Gonz, you're going to like this one, nice car, a crème puff, oh, and the paint, awesome, just awesome... You'll have to put your gloves on before you start on this cherry ride. Wait till ya see this one," he tells me, while trying to keep a straight face.

 

"Really, how come I don't believe you," I said.

 

By now he couldn't stop from laughing, and then he tells me that on the way over the trunk lid pops open. He stopped to close it only to find out that the entire latch area was completely rotted away. The car was completely painted with flat black paint from a spray can. No door panels, broken trim inside and out, cracked glass, and a pillow in the driver seat to keep you from falling thru the seat. The car had a slight lean to one side as if a spring was broken or the shock towers were rusted thru. The outside mirrors are dangling off the doors, the wheels don't match, and there's a steady drip of oil from under the car. It's a real POS. (Your definition is sufficient; I don't need to explain that one I'm sure.)

 

It started, so I drove it into a service bay. The thing smelled awful and I'm not talking just the exhaust. All I was told was that it would die while driving and you would have to wait quite some time before it would start again. The service light was on, along with almost all the other warning lights. But as it was, I was only concerned with the service light and see if that led to any results.

 

Several codes were stored; I wrote them all down and then cleared the memory and restarted the car. 2 codes did return right away. One was for the secondary air system, that one was easy, the relay was missing. The other code (code 36) had to do with the distributor (High resolution circuit). I ran the test procedure to see where it led. One of tests required that the connector at the distributor needed to be disconnected to verify connection quality. The connector…. A … what connector? Someone had stabbed the 4 wires into the distributor housing and then used silicone to keep them in place. The entire distributor area was covered in oil. In fact, the oil was dripping out of a crack in the distributor cap. (How the H?LL did this thing even start?)

 

There's no sense in going any further, I priced out the obvious parts and called the customer. To say they were shocked would be an understatement. This distributor isn't cheap by a long shot on these 5.7's. But, what surprised me even more was what the owner told me.

 

He said, "The parts were new."

 

New? You've got to be kidding me. I needed to find out what this bailing wire commandos version of new was. There wasn't one new part on this heap. The crack in the distributor cap was large enough to actually be seen without getting that close to it. And, that's even with the distributor buried behind the waterpump and the harmonic balancer. You could see it plain as day.

 

"Where did you get them?"

 

"Salvage yard across town," he said.

 

"Then there not new, they're just new to the car," I told this POS captain.

 

"Well, they looked new when I took them off the wrecked car," he tells me.

 

Off a wrecked car, of course a wrecked car… right….I'll bet it's probably one that got smacked by a train right in the radiator too. It's not so much that this POS pilot used salvage yard parts, that's not what I'm concerned with. It's the amateurish way he installed the distributor wires and the fact that he wasn't concerned about this huge crack. But, as it always seems the case… money, or the lack of, is the real issue here. Now why is it, when you get a job in like this the very first thing that happens is the wallet starts to dictate the repair.

 

He wanted to know if he could get more parts from the salvage yard and if I would put them in. I don't like doing that, but to help the guy out I said I would work with him, a bit. But the big deal was that connector; he had to find a replacement. As far as he knew there wasn't another one at the salvage yard with a decent connector.

 

After talking to the dealership about the parts, they told me there was a replacement harness still available, however, it was revised from the original and most likely the connector would not match the older style distributor. So, it's not looking good for this guy.

 

When I told him what the labor costs would be just to replace the distributor and the rewire the connector, he had a big problem with that, he couldn't afford any of it. Then the wallet started talking again, now he wanted me to change only the distributor connector since the other parts were new. There's that word again… new… Yea, right it's new…. Let's leave the dripping oil filled distributor assembly bleeding all over the place. I'm sure that's exactly how it was designed to work. Must be one of those "total loss" oil systems from years gone by that I read about in the history books.

 

I think it's time this guy finds a new car. I'm sure if he drove, pushed, or pulled this heap of junk to the salvage yard the car would automatically find its own parking spot somewhere next to the rest of the worn out scrap wagons waiting for their final demise. It's just too far gone for any professional shop to tackle on this guy's income. Not that it couldn't be repaired and brought back to refurbished shape, just not on this guy's salary.

 

Sorry dude, I'm real sorry, but I can't work these kinds of miracles on a budget. The sad truth of it is, there are a lot of cars out there that are in just as bad of shape. Look around the next time you drive home you might even spot one of these "hoopties" driving down the road.

 

I feel pretty bad that even though I know how to fix it, I just can't fix it without spending a fortune on it, and maintain some professionalism to the finished product. I took some time to talk him, gave the young lad some fatherly advice on how to pick out a decent car and not get so wrapped up in his emotional attachment to this aging wanna-be hot rod. (He called it a hot rod… not me.)

 

I hope he takes my advice, and I hope he finds a decent cheap car that won't eat his pocketbook up in repairs. Because this car is done, put a fork in it… call the scrap yard and tell them, "Gotta another one for the crusher!"

 

 

Thanx for reading these stories, they are here for your enjoyment before publication. The final version that is published might be slightly different, and that's how you can help. Your comments make it easier for me to edit and send a finished story.

 

Thanx, Gonzo


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Edited by Gonzo
Posted

Thanks Joe, always like to hear from ya, I believe the sad part of this story is the poor car.... it was a totaly bomb... LOL

and the guy didn't have a dime. In fact he called several days in a row to find out the cost of diagnostics before towing it in.

There's no doubt that any professional shop that would have done "anything" to this car .... it would come back and haunt you.

 

This was the type of person who can't see how bad it really is, he only invisions it as it once was.

I was more afraid of this guy coming back the next day or next week with another "no-start" condition unrelated to the last repair... and with an attitude.

Sorry, gettting to old for that. This POS needed to rest in pieces...it kinda, sorta was already doing that... because everywhere it went something fell off.

 

Great story...more sad than funny. Even after more than 35 years in this business, people still baffle me. I do agree that it's about money...but not everyone is having it tough financially. I think, too many people DO NOT WANT to spend the money. As usual, I enjoyed reading you article. Thanks!

Posted

Oh man, what a riot... I thought I was the only one that did that.... I don't call it "married" to them I call it "given birth to a step child" LOL

The way I look at it... you've taken responsiblity for the car, but you didn't create the problem.... LOL

 

That's so so SO true .... Now that put a big smile on my mug... thanks for sharing guys... Sounds like I've got another story idea ...

 

 

Agree...I have gotten "married" to a few cars too in my career, it's no fun. I hate to profile a customer and/or the car they drive, but sometimes the end result does not justify the time, effort or money.

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      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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