Quantcast
Jump to content

Flash Sale + Social Proof


Flash Sale + Social Proof


Flash Sale + Social Proof

Men do Manly things


Gonzo

Recommended Posts

Let's talk macho stuff, tough men, do tough things. The tough and rough guy approach, you know that's why, we're men. Men, don't listen to their wives when they're driving the car. Anybody can stop for directions… not real men … why we just drive until the gas gauge reads empty and then stop… while the wife goes inside for directions, we stay outside to guard the kids, and when she gets back she very gently, (Not to burst that huge male testosterone filled ego) explains how to get everyone back on the correct highway. We, (the men) drive off again, proud, knowing the fact that we… (The men)… have conquered another of life's issues.

 

Now why is that? I guess I can't answer that one… wrong body chemistry I guess. But the same thing holds true at the repair shop. Some male patron tend to be in this same mode, they want to "talk to the mechanic" verses talking to the front desk person. Especially if that front person is female. In my case, the front desk person is my daughter. She has seen it all, and is very knowledgeable I might add. Ask her a car question, any question and she'll give you an answer.

The male customer that really bugs me is the phone callers who use the phone to boast about their knowledge or lack thereof. You can tell that's what they are doing by the way they ask the questions to whom they're talking to.

 

The phone rang one day, my daughter answered it.

 

"Good Morning, can I help you?" she told the caller.

 

"What I really want is to talk to tech," said the caller,

 

Being a chip off the old block, my daughter likes to feel she is doing her job and that there is no need to "talk to the tech" because the tech is going to only repeat exactly the same information.

 

"Sir, I'm sure I can answer any question you have."

 

"Look, little lady, get me the tech. I'm not talking to some girl over a car problem."

 

"What, you don't think I can talk cars because I'm a girl?"

 

"Just get the tech."

 

"Ok, just a minute I'll see if he's free." She answered.

 

It wasn't hard to find me; I was sitting right behind her goofing off on my laptop. She puts the guy on hold, and turns to me with those eyes… you know the ones… the "another male chauvinist on the line dad, I'm not worthy enough to answer his questions".

 

"I'll take the call kiddo," I said.

 

She hands me the phone and clicks the hold button off with a quick snap of her finger… then sits back in her chair… glaring at me.

 

"Can I help you," I said.

 

"Sure can, why I was referred to you by another shop, said you are the best," boasting and cheerful, "Got this noise from my engine, the other shop said you would know what it was."

 

"Well, I probably could figure it out," I stayed calm and answered.

 

"So when can you get a look at it,'' he answered.

 

Now it's time for the real fun. "Now, that I can't answer for you sir," let me put you back in touch with the front office. They can give you that information. Hold a sec., while I transfer you back to the front," I said with a grin.

 

"Sure no problem," the caller answered. You could tell he was quite proud of himself I might add. He had that sound of confidence like the football team has after the coach gives all of them the "big" speech before the game.

 

I put him on hold, and looked at my daughter. She was rolling those eyes again. Now, I don't know how to "write" frustration on paper… but if you can imagine the look I was getting … you would certainly understand.

 

She got back on the phone as cheerful as ever and proceeded to set up a time and date that he could get his car in the shop. A few days later, as I was pulling into the shop parking lot, here was this guy sitting in his car waiting at the front door. I waved at the guy and unlocked the front door. He followed me in to the lobby as I was putting my lunch and laptop down in my office.

 

"How ya doing this morning," I asked him.

 

"I've got my car out here," he said, "It's the one I called about that is making that noise."

 

"Great, let's fill out the invoice and get started on it," I answered back to him. My daughter hadn't made it in yet, so it was my job this morning.

 

The repair wasn't a big deal (belt tensioner bearing). The customer waited in the lobby for the job to be completed while my daughter took over in the front office for the day.

 

[/font] All said and done with, nothing was mentioned about the phone call. Perhaps, it didn't need to be mentioned, because, us men took care of business. You know, we men, we do "manly" things… cars… argh, argh, argh, why it's not important if the opposite sex doesn't understand us…because we're men, and men don't need to explain things to each other. Now that statement isn't funny at all. That's the chauvinist response answer. It doesn't set well with me, I may be a guy but I try to show respect to anyone and everyone who shows respect back. It's not a gender thing at all. I have quite a few parts counter female friends that can rattle off a part number for a given vehicle before you can fully describe the part to them. They are just that good. That "sweet" voice on the phone is no indication of knowledge. That's just a voice… put a wrench in their hand and watch out… you may have met your match. But I know a lot more jerks that think "men" are the only answer to car repair. This guy, well, it's safe to say … he made the list.

 

These stories are here before editing for publication...

Comments are welcomed.

visit my website for past stories and videos, games, photos and lots more. www.gonzostoolbox.com

 


View full article

Edited by Gonzo
Link to comment
Share on other sites


Grammarly Writing Support


The #1 Writing Tool


Grammarly Writing Support

The other shop is a lube/oil change place down the street... they send a lot of stuff my way...

the part i cant believe, is the other shop had to send a car to you for a tensioner bearing noise...uh....??? i dont know what to say honestly...

Link to comment
Share on other sites

  • Similar Topics

    • By Joe Marconi
      I will never forget the day when a customer, who didn't like the price, took cash out of his pocket, crumbled up the cash, and threw the money at me. 
      This customer clearly crossed the line, in my opinion. 
      Before I tell the rest of this "true" story, I would like to hear from you: How would you have handled this situation? 
       

    • By Joe Marconi
      Before I started my auto repair shop, I worked for a Ford Dealer way back in the late 1970s, and my goal before leaving that dealership was to become an A-rated Master Tech. Their definition, at that time, was that a Tech had to be able to repair everything and anything from bumper to bumper.  Is that definition even possible? Can someone become proficient in every area of automotive service, repair, testing, and diagnosis? 
      About 10 years ago, I hired a technician that grew up in Greece. He was trained in one area of the automotive; Undercar. He was highly skilled in brakes, suspension, steering, wheel alignment, wheel balance, axles any issues or problems related to undercar. He was the best in his class, and I considered him an A-rated Master tech....in that area.
      With technology changing at light speed these days. Is it time for techs to specialize or narrow their scope of skills? 
       

       
       
       
       
    • By Joe Marconi
      Having been a shop owner for 41 years, I have lived through many economic swings, both good and bad.  I can tell you that increases in prices, from gas to food to new car prices, can prove to be a good thing for auto repair shops. 
      People tend to tighten their belts during tough economic times, but also understand that they need their cars in the best shape they can be to save on fuel and save on costly breakdowns. 
      How can you help your customers save on fuel costs and focus on preventive maintenance?  
    • By Transmission Repair

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Heavy Duty Parts Fleetcross
    • By Joe Marconi
      October 4 - October 6, 2022
      Fly with the Eagles
      The Industry’s Most Powerful Shop Management Course
      This is a 3-day course, with each day devoted to a new topic, but you have the option to pick and choose the days you’d like to attend.
      October 4th-6th, 7:30am – 5:00pm EST                                                                                            
      After attending this comprehensive course for shop owners you will be able to
      Improve your skills in time management, leadership, and goal setting Fully understand your shop’s financials and key performance indicators Find and hire superstar service advisors and technicians Turn your existing employees into self-motivated superstars Fill your bays with the right kind of customers through new marketing programs Utilize your step-by-step Action Plan to ensure your ongoing success This AMI-accredited course has one objective: to help you create a more profitable, successful business! Bob Cooper built this course from the ground up based on his own success as a shop owner and his experience in helping thousands of other shop owners go right to the top.
      This series is now presented by Joe Marconi and Kevin Vaught, who have both experienced extraordinary success as shop owners as well, so it’s no surprise that Fly With the Eagles II is heralded by many industry leaders as the most powerful shop management series available to shop owners and general managers.
      To learn more and to register: https://eliteworldwide.com/event/fly-with-the-eagles/
       
       

       

       
         

       
      
       
       

       

       
        
       
       
       
       

       

       

       
       


  • Our Sponsors


Flash Sale + Social Proof


Flash Sale + Social Proof


Flash Sale + Social Proof

×
×
  • Create New...