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By Jonathan Ganther
Hey guys. I'm new to the forum and was looking for this subject but couldn't find it. Sorry If I'm posted something that's already been discussed. I own a brake shop in Austin, TX. We do anywhere from 10-20 brake jobs a day. We only do brakes so I don't know how much full service auto shops deal with this problem but... Customers are constantly calling in claiming they've bought the best parts or they want to provide their own parts because they've done research and know what is best. This drives me crazy. First of all they don't know whats best. Then after being told no they get offended and act like tons of shops allow this. What is the best way to handle these customers? Just send them away? I'll quote them a price using our parts and they act as though its a rip off. What shops are doing this for their customers? I feel like I'm letting jobs get away from me. Any experience with this?
RALEIGH, N.C.--(BUSINESS WIRE)--Jan. 22, 2019-- Advance Auto Parts, Inc. (NYSE: AAP), a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers, today announced a supply partnership with the Midwest Auto Care Alliance (MWACA), https://www.mwaca.org, to provide automotive parts and training support to its member facilities.
The newly formed MWACA, formerly known as ASA Midwest, is a nonprofit association led by independent shop owners. MWACA focuses on offering its members programs and benefits designed to help them more effectively run their businesses such as online resources and training, a mentor program and an Advance Auto Parts rebate program.
“MWACA has been a strong supporter of Advance Professional for many years and is well known for its outstanding advocacy of independent automotive repair facilities,” said Todd Sanders, Sr. Vice President, Professional Sales at Advance. “We look forward to continuing to enhance our already strong and productive partnership with MWACA, its members and its leadership team. We are eager to help its members through excellent service and programs designed to improve shop performance and profitability.”
Advance, a Platinum partner of MWACA, also announced a new mentorship and apprenticeship initiative designed to attract and support new technicians in the automotive service industry. The initiative will identify internal shop trainers and provide a structured on-the-job curriculum to improve technician knowledge and focus on productivity enhancements.
Advance also is a top-level sponsor of the VISION Hi Tech Training Expo, one of MWACA’s annual events, this year being held in Overland Park, Kan. Feb. 28 – March 3.
“The support of Advance Professional and Carquest goes back more than a quarter of a century to the earliest days of the VISION event,” said Sheri Hamilton, Executive Director of MWACA. “They continue to support the association, its events and members as we work together to support shop owners in this ever-changing industry. We are proud and thankful to take our partnership to the next level.”
About Advance Auto Parts
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of October 6, 2018, Advance operated 4,981 stores and 139 Worldpac branches in the United States, Canada, Puerto Rico and the U.S. Virgin Islands. The Company also serves 1,229 independently owned Carquest branded stores across these locations in addition to Mexico, the Bahamas, Turks and Caicos, British Virgin Islands and Pacific Islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.
About Midwest Auto Care Alliance
MWACA is a 501(c)6 non-profit trade association led by independent automotive service professionals and serving the needs of service professionals throughout Missouri, Kansas, Iowa, Nebraska, Oklahoma and Arkansas. Beginning as a seven-county Kansas City chapter in the late 1980’s, the progressive affiliate grew into ASA Missouri/Kansas, and continued to grow and expand into a six state affiliate known as ASA-Midwest. The affiliate separated from the national organization in September 2018 and became an independent regional association. As one of the premier and most active associations in the country, MWACA has chapters throughout their territory, as well as numerous Shop Owner Support (S.O.S.) Groups, a shop mentor program, and they are also the founder and host of the VISION HiTech Training & Expo event for 27 years. Information about MWACA and VISION can be found at www.mwaca.org and www.visionkc.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190122005571/en/
Source: Advance Auto Parts, Inc.
Are you guys charging your techs for parts they break? In the past we have never made our techs pay for something they broke, the shop did and talked to the tech about what they need to do to prevent this in the future. It's getting old though. 2 weeks ago one young tech back a mirror into a pole so we bought a new mirror. This week, a different tech while removing a fuel tank, didn't discount the fuel lines on top first and ended up dropping the tank too fast and broke the fuel sending unit. On this truck that is a $300+ part that we are now eating on a $500 ticket. I want to tell the tech he is responsible, and will have to pay the shop back for the part. What say you?
Does anyone else get frustrated sourcing parts from multiple vendors because of lack of comprehensive inventory from one supplier? I estimate we spend an extra hour sometimes per day trying to hunt down parts. We always start with our favorite vendor then start going down the list.
Just curious how you guys deal with this problem or if it in fact a problem? Thanks in advance, Scott
By [email protected]
Is there a way to get GM to pay labor warranty? I have a customer's 2005 Chevrolet SSR 6.0L Automatic. Oil pan threads were stripped and we got a new oil pan from local Chevrolet dealer (very pricey) and labor intensive. When I got the oil pan new in the box, it had metal shavings from the casting marks to which we cleaned out and it was fine. We installed the oil pan and after putting some mileage on it, we noticed oil on the ground. After lifting it up we discovered that the oil pan has factory casting marks and oil was literally seeping through the bottom of the pan through the casting mark. The tech is not happy, I am not happy and I'm about to call the customer to tell them the news so they won't be happy paying for more rental car time.
I called the parts department from the dealer that I purchased from and told them what happened and they can exchange the pan but they don't pay labor. Very frustrating cause of the labor involved and the customer who had a rental car for about a week now and already turned it in today thinking she was getting her car? Is there a way to get labor reimbursement? I already tried the GM 800 number and filed a complaint and they said it would be about 2 business days or whatever before I get a call back from a rep. Does anybody know how to find a local GM rep to come see their crappy product?