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The Future of Shopping

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  • Similar Topics

    • By Joe Marconi
      From what I am hearing from my fellow shop owner friends, the shops in my area, Northeast (New York), auto repair shops are busy and steady. However, there is a feeling from many shop owners to be cautious about the future. 
      Things that give shop owners concern: Inflation, the cost of living affecting the consumer's ability to afford auto repairs, dissatisfaction with the current administration,  and possible recession. 
      Your thoughts? 
    • By Joe Marconi
      I think in the short term, the internal combustion engine is not going anywhere soon. But what about the long term?  If the electric vehicle is to become the dominant vehicle model in the future, how does that change the traditional gas station business? 
      I think it would be interesting to hear from our fellow gas station shop owners, and how they view their future. 
    • By Joe Marconi
      With the massive push from car makers to build more electric vehicles in the coming years, does it make sense now to install an EV charging station?  
      What percentage of your current customers own EVs?  And do you have customers asking questions about EVs? 
    • By carmcapriotto
      I’m sitting with Craig Van Batenburg, CEO of Automotive Career Development Center [ACDC] and a former repair shop owner, with an update on the pulse of the industry and his business. Is it possible ACDC is the last existing brick and mortar building that operates strictly for training technicians Monday-Friday? Take a seat next to me and tune into our lively discussion about everything Hybrid and EV.
      Craig Van Batenburg, AMAM, Automotive Career Development Center [ACDC]. Craig's previous episodes HERE
      Key Talking Points
      Fixev.com   30 years in the future- 90%t of the cars are battery electric, repair shops are like a car wash, little preventive maintenance, the car-to-tech ratio is 10,000 cars per tech. There will be fewer techs What new? Expanding facility, New ACDC trainer in Sydney, Australia Getting the right people in place   Shut down for Covid for 18 months- focused on ESP (Education Support Program) Buying Tesla to learn from- Tesla has allowed the aftermarket to get a scan tool New HEV - EV - FCEV eBook that was 5 years in the making.  “Technicians are scientists.”  You have to invest in people Traveling 24/7 is never healthy Craig’s “Break Out Box” was just sold to Harley Davidson Research and Design Center in Arizona New committee- working with the state of Virginia to get high school students trained to fix DC charging stations, 38% of chargers don’t work  
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    • Advertise your services or products to passers-by attracting them towards your business
    • By Mike DelaCruz
      A topic that I’ve become more and more interested in is the future of our industry, specifically when it comes to Technicians.  I returned from the Spring Leadership Days in Orlando by Auto Care Association with an entirely new outlook, continuously reminding myself:  What can I do to help strengthen our future?
      As I scroll through my Facebook feed, reading through various forums and private group comments, I constantly hear about the Technician shortage and have been over the past few years.
      Does that raise any concern that we’re still talking about this after several years?  
      As I read through the comments in hopes to find solutions, regrettably the majority of the comments are not solutions to the problem.  So, my hope is to find a solution and identify what action I can personally take to help strengthen our future and do my part.  I don’t want to spend anymore time talking about what we already know (tech shortage), and watch our industry reduce to rubble in the years ahead.  Not on my watch… and I know a lot of you are with me!  Days turn into weeks, weeks turn into months and months turn into years.  Let’s not wait!
      As I visit shops around the country, which is my favorite thing to do, I notice a common pattern in the workflow.  Nearly 70% of the shops that I have visited in the past year have empty bays.  For example, a shop in the Bay Area I visited recently had 8 bays, but 4 were empty.  They had 2 Technicians, who both told me they’re extremely busy and this has become the “norm” until they hire more Technicians.  
      Of course, the owners have “tried everything”, but what does that mean?  Have they really tried “everything”, or are they looking for a band-aid to fix the short-term problem and not thinking about a long-term solution and preparing for the future?  
      Shops are busy right now and business is booming for most.  So even though they have the Tech shortage issue on their minds, it’s less of a priority right now because they’re busy!  It reminds me of what one of my favorite industry coaches (and friend) told me one time about “Panic Marketing”. Business slows down, then we expect our marketing company to step up some SEO or Ads and get cars in today, when in reality you have to plan out your marketing 6-months or a year in advance.  
      So what do we do when we have empty bays and a Tech shortage?  Many will simply place an Ad on Indeed, cross their fingers and hope for immediate applicants! That quick-fix strategy will never work.  But what will?  
      There are shops out there with effective strategies that actually work well.  Look at what they’re doing and get some ideas.  Joe Marconi has some awesome tips on hiring great people.  Having worked directly with Joe, I’ve seen the success firsthand.
      But for me personally, I’m more interested in the long-term and getting the “younger generation” interested in our trade.  I think this will help shape our future.  But how do we do this?  Someone once told me, if every shop ran an Apprenticeship program, this would help solve the problem.  
      Is that the silver bullet?  If not, what is?  

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