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By [email protected]
Is there a way to get GM to pay labor warranty? I have a customer's 2005 Chevrolet SSR 6.0L Automatic. Oil pan threads were stripped and we got a new oil pan from local Chevrolet dealer (very pricey) and labor intensive. When I got the oil pan new in the box, it had metal shavings from the casting marks to which we cleaned out and it was fine. We installed the oil pan and after putting some mileage on it, we noticed oil on the ground. After lifting it up we discovered that the oil pan has factory casting marks and oil was literally seeping through the bottom of the pan through the casting mark. The tech is not happy, I am not happy and I'm about to call the customer to tell them the news so they won't be happy paying for more rental car time.
I called the parts department from the dealer that I purchased from and told them what happened and they can exchange the pan but they don't pay labor. Very frustrating cause of the labor involved and the customer who had a rental car for about a week now and already turned it in today thinking she was getting her car? Is there a way to get labor reimbursement? I already tried the GM 800 number and filed a complaint and they said it would be about 2 business days or whatever before I get a call back from a rep. Does anybody know how to find a local GM rep to come see their crappy product?
It seems I'm finding myself sourcing parts more and more from the dealer for a variety of reasons. I always find it difficult to work these into my standard automated price matrix markup. Margins are typically list less 20% for us for from most dealers - some 25%, but when I plug that into my matrix it usually bumps the sell price well above the dealers "list" price. How do you guys calculate parts from the dealer? Can you comfortable charge above dealer list or how do you make dealer sourced parts as profitable as a normally sourced parts repair? I don't want to hear "you're charging more than the dealer" for that part.
By Jay Huh
I've been lucky so far but I couldn't escape the "slow" season forever. I'm in NC and we got 2 inches of snow and the whole city/county shut down for days.....
We got snow Saturday, had pretty much no customers Friday, Sat (closed) Monday and today and tomorrow doesn't look good either (no appointments).
Techs are getting frustrated with no work (they are flat rate and usually stay busy) and obviously not good for me or the business. Do you guys go to auction and buy cars to sell? I usually have 1 car that I work on at all times for myself to sell but I haven't bought a car off of a customer in a while.
It's a bit of a pain to get a dealer license here so wondering if you guys do it
By Joe Marconi
At a recent local business EXPO, I had the opportunity to meet and speak to a lot of people. One of the questions I asked people is, “Where do you get your car serviced?” This is a question I often ask when doing these events. What surprised me was the increase in consumers going back to the dealer for routine service and repairs.
I followed up the first question with a second question, “Why do go to the new car dealer for service and repairs?”
Here are some of the answers I got:
· It’s a new car
· I have to go to the dealer, it’s under warranty
· My sales person said I had to
· My dealer uses original parts, I don’t want any problems
· It’s a lease car
· My dealer packaged a service plan for my car
· I got a discount book with services
· The dealer extended the warranty if I do all the services there
· My first year of services were free, after that I got used to going back
I have been in business a long time. Years back people bought new cars and maybe went back for a few oil changes, but that was it. Things have changed, and dealers are very aggressive with their marketing tactics. From what I am seeing, the dealers are winning back customers.
The fact is dealers want our customers. Between the shrinking margins on new car sales and the fierce competition, the new car dealer needs the income from service and parts.
We need to take this seriously. We, the independent aftermarket repair shops, are still the first choice with the motoring public, but for how long? Smart dealers are doing a great job at winning customers back after the sale is made. Dealers are also booking the vehicle’s first service and selling service packages. Many dealers are positioning themselves as “price competitive” too.
Thirty years ago dealers charged what they wanted in the service bays, and sold cars in spite of themselves. And we had an endless stream of broken cars lined up in front of our bays. All was good. It’s not that way anymore. Cars are built better, have less routine service items to replace, last longer and don’t breakdown the way cars did years ago. Add to the fact that every sector of the repair industry is a Total Car Care Center.
We can remain number one, and we should. But we cannot ignore the new battle field. The competitors you need to pay close attention to are the new car dealers in your market area.