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Brake and Front published article


Gonzo

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Hi everyone, If you have been reading my posts then you probably have already read this article in it's original version.

Diagnostic fee or Diagnostic free... If you haven't here it is edited for Brake and Front end magazine.

 

This is the FIRST article for Brake and Front end. I'm pretty proud of it if ya can't tell.

 

What can you do for me... besides reading my posts ??

 

Go to the link that takes you to the article at Brake and Front end and leave a comment at the bottom of the page. Say whatever you would like, but of course it would even better to say something that would encourage the editors/staff to want to print more of my stories... sure would appreciate it.

 

BTW... every article that I am working on that I will eventually send out I let you guys see it first... it's a good feed back as to what I should change or add to the articles. Thanx again... Gonzo

 

Here is the link to my article...

 

Diagnostic...

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Why is the general public so resistant to paying diagnostic time? If one goes to the doctor you wind up paying for xrays, cat scans, MRI's, lab work, etc. All of that is diagnostic and is not cheap.

 

I totally agree... thanx for the comments. Keep them coming... the more comments the better... Brake and Front end magazine thought it was a great article, I hope I do more of them. Thanx for leaving a comment on the B-Front end page Joe... appreciate it. When you leave a comment on that page the editors then know that they have something others would like to read. The more comments the BETTER.

 

Thanx again. Gonzo

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Why, because too many shops don't charge for diag time, or don't charge enough, or apply the diag charge if the customer authorizes the repair and so on. The problem is not the general public, the problem is us.

 

Again, right on the money Joe... Somehow, the "old school" way of charging for our efforts has to be brought up to today's level. I don't have the answer, but I do think getting the word out may make others aware that there needs to be something done differently than what has been done in the past.

 

BTW the next article I'm submitting to Brake and Front end is going to be the one about the "shade tree mechanic" it should go over pretty good. the "views" here on ASO have been really great...

 

great comments... keep them coming.

 

the more posts on B/Front end the better... keeps me in the spot light at the editors desk... LOL..

 

thanx again Gonzo

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Gonzo, I would say your article was a hit since there are already six responses. Or is that all of your friends? :rolleyes:

 

Diagnostics...

I know you and Joe, and I think I know or should I say heard one other... but the rest are on there own. thanx for keepin tabs.

Gonzo

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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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