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Brake and Front published article


Gonzo

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Hi everyone, If you have been reading my posts then you probably have already read this article in it's original version.

Diagnostic fee or Diagnostic free... If you haven't here it is edited for Brake and Front end magazine.

 

This is the FIRST article for Brake and Front end. I'm pretty proud of it if ya can't tell.

 

What can you do for me... besides reading my posts ??

 

Go to the link that takes you to the article at Brake and Front end and leave a comment at the bottom of the page. Say whatever you would like, but of course it would even better to say something that would encourage the editors/staff to want to print more of my stories... sure would appreciate it.

 

BTW... every article that I am working on that I will eventually send out I let you guys see it first... it's a good feed back as to what I should change or add to the articles. Thanx again... Gonzo

 

Here is the link to my article...

 

Diagnostic...

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Why is the general public so resistant to paying diagnostic time? If one goes to the doctor you wind up paying for xrays, cat scans, MRI's, lab work, etc. All of that is diagnostic and is not cheap.

 

I totally agree... thanx for the comments. Keep them coming... the more comments the better... Brake and Front end magazine thought it was a great article, I hope I do more of them. Thanx for leaving a comment on the B-Front end page Joe... appreciate it. When you leave a comment on that page the editors then know that they have something others would like to read. The more comments the BETTER.

 

Thanx again. Gonzo

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Why, because too many shops don't charge for diag time, or don't charge enough, or apply the diag charge if the customer authorizes the repair and so on. The problem is not the general public, the problem is us.

 

Again, right on the money Joe... Somehow, the "old school" way of charging for our efforts has to be brought up to today's level. I don't have the answer, but I do think getting the word out may make others aware that there needs to be something done differently than what has been done in the past.

 

BTW the next article I'm submitting to Brake and Front end is going to be the one about the "shade tree mechanic" it should go over pretty good. the "views" here on ASO have been really great...

 

great comments... keep them coming.

 

the more posts on B/Front end the better... keeps me in the spot light at the editors desk... LOL..

 

thanx again Gonzo

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Gonzo, I would say your article was a hit since there are already six responses. Or is that all of your friends? :rolleyes:

 

Diagnostics...

I know you and Joe, and I think I know or should I say heard one other... but the rest are on there own. thanx for keepin tabs.

Gonzo

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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