I'm Hiring another Advisor

[Joe Marconi]

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[Curt Hogan]

I am taking the plunge and will soon hire another advisor. My top advisor will become the facility manager and under him he will have 2 advisors. After 30 years in business and with our new facility, I feel that I am being stretched to the limit and putting in the hours I did when I was in my 20’s.

 

We need to increase sales a bit to support the new advisor, but I need to make it work. At this stage in my life I want to completely take myself out of the day-to-day operations in order to continue to grow my business and work more on AutoShopOwner.com.

 

Please tell me your thoughts….

 

Joe,

Congratulations on your decision. Please keep us advised on the progress of your mission. I have been contemplating a similar move starting with another technician and then another service adviser. The problem we face is a problem some would love to have. Myself and my adviser average 40-50 incoming phone calls a day, between the 2 of us. If we are heavy on service and I have to go into production, he has to field those calls himself along with writing estimates, calling customers, ordering parts and playing cashier. Processes need to be changed to aid in the flow of work through the shop but we have been so activity based for so many years that it has gotten out of hand. I think I know how and what to do to change things, but I am to busy to impalement the changes. Maybe following your journey will help to motivate me to take the plunge.