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Flash Sale + Social Proof


Flash Sale + Social Proof


Flash Sale + Social Proof

Scheduling next service


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I just sat throughChubby"s tele phone semiar at ATI .One thing ha talked about was looking at everything as a maintance service.Particuraly concentrating on pre schedualling yor next appointment like a dentist.Sound good but what are the logicstics of it.I can,t tell you when my 3k will be do for sure it may be a week or two diff each time.I don,t think if you can get people on a oilchange every 3k that they will come in berore 3k nor should they.Should you know the persons history to guess at it?Should you talk to them and let them guess?would you try to shoot high so that when they do come in the will be over a bit?.Is anybody doing this successfully enough they would give us some hints?

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You can easily schedule oil changes or tire rotations since they are usually on a recommended time frame not necessarily mileage related but once you see a customer a few times, you will get the feel for how many miles they are driving and the ones that need to be reminded to do their maintenance.

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You can easily schedule oil changes or tire rotations since they are usually on a recommended time frame not necessarily mileage related but once you see a customer a few times, you will get the feel for how many miles they are driving and the ones that need to be reminded to do their maintenance.

 

The concept is great, but I find it hard to implement. Maybe it's my approach.

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I agree with you Joe. It is a good idea but it hard for me to see how we could make it work. It would also involved reminder calls and/or a phone call a day ahead of the appointment. To me it seems it could be more trouble than what it is worth. For example on my dental appointments (I go 2-3 times per year) and I wind up rescheduling about 40% of the time. Also if we have experienced a influx of time consuming jobs I may not want the car right then!

 

Those are all great points. It seems that we try to book the next appointment when we are slow. When we are busy, the works just flows in. Plus, the logistics of following up and calling the customer as a reminder can be a burden. Who will do it when the entire shop is busy?

 

Great concept, not sure about real-world...

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