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Posted

I was wondering how everyone feels about the issues with Toyota and the recent problems they are having with their vehicles.

 

It is obviously good news for the American car companies as it gives them a little window to sell a few more cars and perhaps gain back a few customers. In the long run I do not see it having a huge impact except for on Toyota's bottom line for the next year or two. However, I will add as a shop we have the impression that the Toyota vechiles of the last 5 years are not built quite as well as their cars were say 10 years ago. However, they are still top of the line, just not quite as durable. Does anyone else share that opinion?

Posted

It is obviously good news for the American car companies as it gives them a little window to sell a few more cars and perhaps gain back a few customers. In the long run I do not see it having a huge impact except for on Toyota's bottom line for the next year or two. However, I will add as a shop we have the impression that the Toyota vechiles of the last 5 years are not built quite as well as their cars were say 10 years ago. However, they are still top of the line, just not quite as durable. Does anyone else share that opinion?

 

I agree with that. The Toyota vehicles of the 90's seemed to be of higher quality. I read in the Wall Street Journal how Japan is concerned that this will hurt the image of the country. Remember as a kid; "Made in Japan" was considered junk.

 

I also think that the USA will try to capitalize on the misfortune of Toyota.

Posted

I think its a bunch of overhyped crap. Lets see, EVERY car manufacturer has had recalls (remember Firestone/Ford) I think its very disingenuous of the US government that owned 2 car manufactures to make an example of the competition? That would be like me bashing my competition on here just because you made a mistake? Honda had a floormat recall for the same reason about 10 yrs ago? Do you remember that? No because it wasn't made into a bigger deal that it really was.

Posted

I think its a bunch of overhyped crap. Lets see, EVERY car manufacturer has had recalls (remember Firestone/Ford) I think its very disingenuous of the US government that owned 2 car manufactures to make an example of the competition? That would be like me bashing my competition on here just because you made a mistake? Honda had a floormat recall for the same reason about 10 yrs ago? Do you remember that? No because it wasn't made into a bigger deal that it really was.

 

I have to agree. I think it is over blown.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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