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Stories from Gonzo's toolbox


Gonzo

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If you're in the business you more than likely have run across a few "not - so - level - headed" customers ... so have I. Instead of just standing around the water cooler/toolbox and tell these stories back and forth from one tech to another... I wrote them down.

 

My book, "HEY LOOK, I FOUND THE LOOSE NUT" was published last year and is now been introduced to the trade magazines. This is the latest one from AUTOBODY NEWS. I'll be doing a monthly column for them, and each month a different story from the book will be published. (the editor chose this story this month... he liked it...)

 

Each story is different from the last. They cover all aspects of situations that I have encountered over the years. Hysterically funny, and at the same time thought provoking stories.

 

This story isn't so much about a customer but about a situation we had with a customers car. It really happened, it really was a shock to find out what it was.

 

You can purchase a copy of my book from Amazon.com, or Gonzostoolbox.com, or Gossgarge.com. Check with your local book store, Borders can get it but not every store will have it in stock.

 

Great book for those times you only have a few minutes to read, and don't want to sit down for novel. Each story is only a few pages long... long enough for a laugh.

 

Enjoy the story, if you like it... let me know, I'll send more.... If you have a story let me know....

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Great funny story!

 

This convinced me...I'm ordering the book

Buy 2 copies Joe, that way when the customer is standing there wondering why you have this silly smirk on your face... just hand them the book... and say "Your in it...LOL"

 

Enjoy, I'll put another story up next month. Gonzo

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That is a great story.

So I take it you will like to see more of the same.... got lots of them ... LOL

 

Pick up a copy, heck, pick up more than one copy and pass them out to anyone you know in the biz... it's a good book to laugh at ourselves and the business we are in. I had a comment left at a post a few months ago .. but the writer didn't give their name... they said "It's amazing how the author caught the technicians view and how funny people look when they are out of their comfort zone." Obviously... the person doesn't have a clue that I'm not only the author... but the tech... LOL

 

Thanx for reading my story... But I'm sure you can imagine my surprise when I found the ass jolter under that seat... man o man.. what a shocker... LOL

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I will, I'll buy two. It's worth it. I may come by your shop to have you sign one for me. ok?

Sure no problem, order it from my web site and I can send them out autographed right from my desk... LOL

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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