Parts Napa,autozone advanced car quest?

[Dr.Dave]

Hey I,m going to be setting up shop here in the next month I Have all 3 stores with in 2 miles of me.Also have Valvoline contacting me.I want to be competive and offer quality parts with my repairs.I would like to minimize come backs especally for part failures I need to biuld my reputation up quick and good.So if any body had sugestions on which store are best or if a particular line/brand you like ?And what about bulk items like oil chemicals oil fitlers? Thanks

[CARMandP]

I personally use Oreilly auto parts which is the closest to me. Napa is too far away and although I have an Advance auto parts (only about 1/2 mile from Oreilly) I don't like the quality of their parts. I would use Napa or Carquest more than I would autozone or advance. Most of them will give you a dealer account with a tax number. Most of them sell the same parts or will price match. One of the nice things about the Oreilly is they are linked to my Mitchell which allows me to see the store inventory as well as order over the internet instead of calling the store and Oreilly gives me a 2% kickback for ordering over the internet. Mitchell also does this with Napa I know but not sure about the rest of them. The trick is to go with the store that you like the parts and the store that is the easiest to deal with. Meet the manager of each store if you haven't and see which one will give you the best deal and service.

 

As far as oil or filters, I don't use enough oil (about 150 gallons every 4 months) to bother with anything other than by the case. You can check around your area and see who deals with the wholesale oil. You can always go with a particular brand of oil and get in bulk from that supplier. As far as filters, Wix makes a Pro-tec line which you can buy $20 for a case of 12 and they make several different numbers that will work for many applications. Check that out.

[Joe Marconi]

We use CARQUEST. They have the best service and stand behind their parts. They have their downfalls, but they all do these days. I think China is doing a number on us.

 

Don't use AutoZone or any other parts house that caters to the DIY market.

 

Track all comebacks. You need to know if you have a part issue or tech issue. If you see a pattern, identify it and deal with ASAP.

 

In the downloads section in AutoShopOwer.com you will find a Comeback Form you can use. Click on downloads in the management section and use the form to track comeback.

 

Good luck!

[xrac]

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[Joe Marconi]

Wow, that's interesting. CARQUEST in my area is king. They have the best service. Some of the prices are high, but people accuse me of being high price too.

[CARMandP]

Also another thing to think about. If you are local to one parts store, they will give you benefits that you might not get otherwise. My local Oreilly's sends me work all the time

[Joe Marconi]

That's a good piont. A local parts house is more interested in the local shops.

[xrac]

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[Joe Marconi]

We don't have an O'Reilly's in our area. But from what I hear, they are a good company.

 

The CARQUEST Company in the North East is owned by a different group, actually its family owned. I know the owners personally. They are truly a class act. They are always there for you and help you in any way they can. When I had my grand opening they donated food, banners, man power to help that day and donated prizes to give away.