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Flash Sale + Social Proof

Flash Sale + Social Proof

Flash Sale + Social Proof

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    • By Transmission Repair

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    • By carmcapriotto
      Are you ready for an inspiring story that will leave you with goosebumps? I’m with Eric Dallas at Vision 2022, one of the Technician of Tomorrow scholarship winners, who shares his story about taking a pay cut from a dealership to work for ChangingGears. Their mission is to empower people who are working their way out of poverty by providing affordable transportation. Listen and be inspired and realize the good that scholarship programs are doing to invest in our future.
      Eric Dallas, ASE Certified Master Technician, ChangingGears, Cincinnati, OH.
      Key Talking Points
      ChangingGears in Cincinnati- provide transportation for people breaking out of poverty. Providing freedom by leaving bus lines/public transportation. Volunteer with habitat for humanity with clients. Doner will get the maximum donation possible instead of the vehicle going to auction Won Vision 4 day all training classes access/meals/hotel scholarship, is ASE mastered certified Eric Ziegler was providing training in Cincinnati, told him about Vision The deadline for the scholarship had expired- applied anyway, received an email that he won 3-4 weeks later In 2009 started working at a dealership- no mentor, new people were “shunned” at first. Didn't have fulfillment/purpose working at the dealership. Found Craigslist ad looking for entry-level technician, applied, and realized it wasn’t located in the ideal place but was warmly greeted, learned about the mission, and was fully on board. Took a pay cut. Eric provides 1 on 1 dialogue and education with clients about their vehicle  Funding- vehicles not suitable for clients will sell at auction and that money goes to overhead, fundraising, doners Changing-gears.org  
      Connect with the Podcast:
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      Important Books
      Check out today's partner:
      Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Kent Bullard. Find Kent's other episodes HERE.
      Key Talking Points:
      Gamification- changing behavior, designing an experienceHow do you engage people with game theory? Focus on process orientation than goal orientation- not outcome focused, be action focused Customer’s want to come back again The Big E’sEnvironment: Physical triggers for customers and employees- is it distracting them or focusing? Putting mirror by phone so service advisors smile when they answer the phone   Engagement: What, how, when, do they interact with each other? Instruction- walk in door, reward is smell of cookies   Rules of play- “restrictions” calling customer back by certain time determined by shop and try to beat that time    Effect: What are possible outcomes during experience? Illusion of choice- simplify set of outcomes that you can control  Design experience- three service advisors, two on phone, one has green light on desk and is waiting to help customer  Emershion: How do I continue to convince customers to keep coming back?  Marketing and advertising- emails or phone calls as touch point Easy and positive experience equals customers wanting to come back  Evolution: Adding new things to your process, always be evolving, constant and consistent growth. People get bored easily   DVI in shop Experimentation- Customers using rules and restrictions to create difference experience  Be aware and flexible- have limitations or expiration on promotional discounts Enjoyment and EventsExpected to pay certain amount and ends up paying less   End game: what ways do we continue to engage customers? Mentor-ship, rewards points, events, involve customers with community Resources:
      Thanks to Kent Bullard for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Love what we do, buy a cup of coffee HERE. Be socially involved and in touch with the show:
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      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Rocky Khamenian is the owner/operator of Bimmer & Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of Chapters 48 and 50 of the Automotive Service Councils of California. He has served on the Board of Directors for those chapters.
      Throughout his 32-year career, Rocky has continually increased his education to maintain the highest possible level of professionalism. He’s achieved the status of Master Technician through ASE and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He is becoming certified as a Bosch Master Technician.
      Rocky is the outgoing president of ASCCA Automotive Service Councils of California. He gives some life lessons for every shop owners, shares the importance of association membership and gives us a glimpse of the new ASCCA Degree program at Cuyamaca College in El Cajon, California. Look for Rocky’s other Episodes HERE.
      Rory Balmer of Twin Peaks Auto Service in Twin Peaks is a past ASCCA Chapter 14 President and a past ASCCA Membership Committee Chair. He is the incoming ASCCA Vice-President. Rory is working full-time at his business.  He attends De Vry University, where he is completing a BA degree in technical management. He will be attending Washington State University, entering into the Executive MBA program. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14.
      John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top Qualities of a Service Advisor. Look for John’s other episodes HERE.
      ASCCA Presidency- engage and unite  automotive shop owners Follow guidelines Do the guidelines with your own personality On 8 committees, visit chapters, and constant communication with the administration Brought vendors to the association- make industry and association stronger, will only help their business in the end   VP Rory- ETI committee (Education Training and Information) Getting new members- need to continue to connect with shops (what’s working and not working), every shop has different problems, “what can we do to help?” Enroll and inspire other chapter leaders/members to connect with people Legislative day- April, make an impact on shop and industry Biggest challenges for automotive shops Finding quality employees Lack of training HR issues as your business grow larger Connected cars Informing members about the future and beyond Team weekend trainings- 4 times per year NASTAF securities Resources:
      Thanks to Rocky Khamenian, John Eppstein, and Rory Balmer for his contribution to the aftermarket’s premier podcast. Twin Peaks Auto Service Website HERE. John’s Automotive Car Website HERE. Bimmer & Benz Specialist Website HERE. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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      The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future.
      This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day.
      Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now.
      To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.
      Click to go to the Podcast on Remarkable Results Radio
    • Advertise your services or products to passers-by attracting them towards your business
    • By defiancetire
      Hello, I am considering changing my business name as within past 6 months we have converted into mainly a truck and jeep lift kit, tire and wheel, and select auto repair and also accessories. My name currently is Defiance tie and auto. Defiance is the location. I want something more geared towards our unique specialties ( I think) so I can market this and grow.  This is simply the best profit maker and general awesome thing we love to do. Before we were working on old vehicles for pennies and now we charge premium rates for most services.  Any idea on names, experiences will be appreciated.  Website is www.defiancetire.com  and been in business 4 years 

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