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Hello from Alabama


TireChamp

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I heard about AutoShopOwners from an article in "Tire Business". Online networking with peers sounds like a great concept, and I'm glad to be a member.

 

I'd like to introduce myself. My name is Stephen Laurendine. I have ten years of experience in the tire and general automotive business, and I just recently (August 25th) purchased an existing independent retail tire and auto repair store in Mobile, Alabama. So far, sales have been very good and consistent with the historical sales data for the business.

 

What would I like to get out of networking with other shop owners? As a new automotive business owner, I'm certain that I'll have a lot of questions. I don't believe in re-inventing the wheel, and I'm hopeful that I'll be able to tap into the wealth of knowledge and experience of this network's members. I'm confident that it will be a valuable resource.

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  • 4 weeks later...
Stephen,

 

Welcome to AutoShopOwner.com. My name is Joe Marconi, one of the creators of AutoShopOwner, a veteran shop owner for 28 years and the author of the article you read in Tire Business Magazine.

 

I think your decision to go into business has come at the right time. With the downturn in the economy and with so many new car dealerships folding, you can position yourself in the right direction and actually grow when the economy turns around (and it will). Others, who wait, will be chasing the market.

 

As independents we need to share our collective knowledge to strengthen the alliance of shop owners around the country. My goal is to create the forums where valuable interaction can take place among fellow shop owners. Together, we can and will make a difference.

 

Good luck and looking forward to sharing ideas,

 

Joe Marconi

http://www.AutoShopOwner.com

http://www.OsceolaGarage.com

 

Welcome aboard Tire Champ!

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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