Are You Hiring or Just Filling a Position? The Truth About Automotive Recruitment [THA 410]

[carmcapriotto]

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Partnering with a recruiter isn’t just about filling a position—it’s about building a team that drives your business forward. In this episode, Kelly Cavanaugh, VP of Recruiting at Promotive, Brian Burris, Account Manager at Promotive, and Matt Fanslow, Shop Manager and Diagnostician at Riverside Automotive, share expert insights on attracting and retaining top talent in the automotive industry. Gain valuable perspectives from both a recruitment company and the shop level, offering a well-rounded view on hiring strategies, retention, and building successful teams.

Dive into critical topics shaping the industry, including:

• Recruiting Strategies to attract top talent
• Retention Techniques to keep employees engaged
• Overcoming Ghosting in today’s hiring landscape
• Resume Building tips for technicians
• Cultural Fit and why it matters in building strong teams

Kelly Cavanaugh, VP of Recruiting, Promotive Brian Burris, Account Manager, Promotive

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z Show Notes

• Watch Full Video Episode
• It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
• Challenges in Hiring (00:02:56)
• Cultural Fit in Interviews (00:03:49)
• Pre-Screened Interview Questions (00:04:55)
• Working Interviews (00:05:52)
• Confidentiality in Job Searches (00:06:37)
• Reasons for Leaving Jobs (00:07:02)
• Culture and Career Opportunities (00:08:11)
• Balancing Work and Training (00:08:34)
• Investment in Training (00:09:11)
• Candidate Profiles and Training Willingness (00:12:56)
• Resume Building Assistance (00:17:09)
• Candidate Preparation for Interviews (00:18:34)
• Curious vs. Serious Job Seekers (00:19:39)
• Ghosting Phenomenon in Recruitment (00:20:47)
• Communication with Candidates (00:21:31)
• Understanding Candidate Excuses (00:23:19)
• Importance of Recruiters for Shop Owners (00:26:09)
• Delegating Recruitment Tasks (00:32:39)
• Cultural Shift in Recruitment Practices (00:34:17)
• Importance of Job Satisfaction (00:36:01)
• Defining Job Expectations (00:36:34)
• Qualifying Candidates Effectively (00:36:57)
• Delegating Hiring Responsibilities (00:37:28)

Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network: https://aftermarketradionetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/                      

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[Joe Marconi]

A very important podcast and topic.  Your success is dependent on the people you employ. This podcast is a Must for shop owners!

 

[Transmission Repair]

On 12/26/2024 at 6:26 AM, Joe Marconi said:

A very important podcast and topic.  Your success is dependent on the people you employ. This podcast is a Must for shop owners!

 

Thanks for recommending Carm's podcast on hiring.  I learned I really don't know how to conduct a technician interview.  Why?  Out of all the seminars, trade shows, and classes I've taken over the years, NOT ONE CLASS ever covered the hiring process.  I have come to the conclusion that I've been "flying blind" for my entire 40-year career.  The closest I've ever come to training in human interaction was with the sales training I've taken.  Of the few great hires I have made, I believe it was more due to sheer luck than anything else.

The most common challenge shop owners discuss between themselves is finding and hiring a great technician. Like me, few shop owners receive any training in this area.  Most larger companies have entire Human Resource (HR) departments to handle recruiting and hiring.  Since I retired, have I seen any training in this area, mainly through podcasts.  https://gopromotive.com/  and https://hireology.com/ are two podcasts that come to mind, but they were trying to sell themselves as somewhere between a recruitment service and a complete HR department.  Of course, today's Carm podcast, but he wasn't trying to sell anything.  I'm interested to see what other ASO members' experience is like.

 

 

[Joe Marconi]

On 12/27/2024 at 2:55 PM, Transmission Repair said:

Thanks for recommending Carm's podcast on hiring.  I learned I really don't know how to conduct a technician interview.  Why?  Out of all the seminars, trade shows, and classes I've taken over the years, NOT ONE CLASS ever covered the hiring process.  I have come to the conclusion that I've been "flying blind" for my entire 40-year career.  The closest I've ever come to training in human interaction was with the sales training I've taken.  Of the few great hires I have made, I believe it was more due to sheer luck than anything else.

The most common challenge shop owners discuss between themselves is finding and hiring a great technician. Like me, few shop owners receive any training in this area.  Most larger companies have entire Human Resource (HR) departments to handle recruiting and hiring.  Since I retired, have I seen any training in this area, mainly through podcasts.  https://gopromotive.com/  and https://hireology.com/ are two podcasts that come to mind, but they were trying to sell themselves as somewhere between a recruitment service and a complete HR department.  Of course, today's Carm podcast, but he wasn't trying to sell anything.  I'm interested to see what other ASO members' experience is like.

 

 

Ha! You are not alone. Not to make a cheap plug, but the Elite Fly with the Eagles, does cover recruiting and the hiring process. Plus Elite has many tools to help shop owners. Again, sorry for the cheap plug, but as a former client of Elite and now a business coach with them, it is worth checking out.