What's the Best Way to Get Great Online Reviews?

[Joe Marconi]

We all know that a great customer experience leads to great online reviews.

But what other methods do you use to get more reviews? 

[Transmission Repair]

58 minutes ago, Joe Marconi said:

We all know that a great customer experience leads to great online reviews.

But what other methods do you use to get more reviews? 

I would send the customer an email with the subject line "How Did We Do?" asking about choosing our shop. At the bottom of the email, I would provide a link to our Google Reviews page.  It worked for me at the time until other rating companies crowded the market.  Although unpopular in some parts of the country, Yelp slowly became just as important, if not more so.

[newport5]

Personally, I don’t want a bunch simply “satisfied” customer reviews; I want the thrilled customer reviews. I prefer the first time customer.

We give them over-the-top service, helpful suggestions, and a fair price. We are in good spirits, joke with them, welcome them to “our family” of customer/clients.

When we’re finished with them and they are heading to their car, I use the “Colombo” technique by walking out to their car as if I had an afterthought and say; “Hey, if we helped you today, please give us a review.”

They are usually shocked that a repair shop can be so helpful. Which make for an exceptional review.

I gotta believe that someone reading that says to themselves: “I GOTTA go there!”

[Joe Marconi]

16 hours ago, newport5 said:

Personally, I don’t want a bunch simply “satisfied” customer reviews; I want the thrilled customer reviews. I prefer the first time customer.

We give them over-the-top service, helpful suggestions, and a fair price. We are in good spirits, joke with them, welcome them to “our family” of customer/clients.

When we’re finished with them and they are heading to their car, I use the “Colombo” technique by walking out to their car as if I had an afterthought and say; “Hey, if we helped you today, please give us a review.”

They are usually shocked that a repair shop can be so helpful. Which make for an exceptional review.

I gotta believe that someone reading that says to themselves: “I GOTTA go there!”

I agree, and you summed up perhaps the best strategy!