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Who Has Changed Their Shop Management Program Recently? Happy? Not so Happy? Or?

Joe Marconi
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Alessandra Newbie

Alessandra

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Hi Joe,
We've just decided to switch from Tekmetric to Autoleap. The main reason is that, when it comes to types of discounts, the way taxes are handled in Canada is different from how they're dealt with in the U.S., and Tekmetric is not willing to adapt their system to accommodate Canadian clients. Another reason is that Autoleap seems more flexible and versatile than Tekmetric. I’ll keep you posted once everything is set up to let you know if the change was worth it!

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pfseeley442 Explorer

pfseeley442

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Posted

Good afternoon, 

I am using Tekmetric right now, I have used NAPA and Alldata in the past. I like what I have but... always a but, the cost is out of control for these monthly subscriptions. I am paying around $400. with the tire add on. Then you add on CRM and it another $300 per month. I am very happy with the program and all of the features. It flows well, easy to train new employees. It is just the cost of these things is crazy.

  • Like 2
southendautocare Rookie

southendautocare

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Posted

We switched to Tekmetric 1 year ago. It is ergonomically easy to use. Most other shops around this area have done the same.  We previously had and liked Mitchell, although we like Tekmetric overall better, as it seems to flow better once used to it. A  steeper learning curve(than Mitchell) for me, but then everything seems to be increasingly so  these days! The other users like it, and learned it quicker.  Like a microwave oven, we probably only use and need 25% of what it can do overall. Previously had Mitchell 1 for about 10 years. 2 others for about 7 years each before that. All seem to lose support when something changes or they get acquired and purchasing company vision changes (like a lot of things).  Hope Tekmetric hangs in there for a while. 

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

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