4 Words I'm Really Tired of Hearing!

[Joe Marconi]

What are the 4 words I'm tired of?  "It's a leased car"

I don't know about you, we don't fold when someone says to us that they are driving a leased car.  No matter if you own your car or lease it, the car has to be safe for the road and for the occupants. 

They other day, a customer told my service advisor, "I don't believe in ever changing the Cabin Air filter, it's a lease car and leave it alone." My service advisor replied, "Sir, can I at least remove the dead mouse from the filter?"  (See photo below)

Lesson: You got to point out the WHY!  

And yes, he not only authorized the cabin filter, but also paid us to remove the blower motor to clean it out and completely sanitize the car. 

How do you handle customers that tell you, "It's a leased car"

[JimO]

Can’t agree more. I have pointed out tires that are clearly worn out and the owners often respond by telling me “It’s a leased car and I am returning it in a few months”. I then tell them that they have two choices - replace the tires or park the vehicle and stop using it.

During the depths of the Covid quarantine we noticed a sharp increase of rodent infestation in vehicles directly caused by vehicles being dormant for weeks/months. Great picture! Really depicts the importance of regular maintenance.

[JustTheBest]

Sheesh! I was so excited when I saw this post title, figuring I was going to hear something new! But I know exactly what you mean. It was a common "objection" when I had my shop.  ;-/ 

Of course this could be a real teaching moment... about answering objections and all that, but that would have been a long response. 
So after thinking about it a little longer, I figured the best thing you could have done would have been to make a "wine pairing" suggestion to go with the mouse!

Just to be sure, when you're considering wine pairings, remember....

1. The wine should be more acidic than the food.
2. The wine should be sweeter than the food.
3. The wine should have the same flavor intensity as the food.
4. Red wines pair best with bold flavored meats (e.g. red meat).
5. White wines pair best with light-intensity meats (e.g. fish or chicken - guess when it comes to mice, okay?!?).

Sometimes the response should be just as ridiculous. 

I would normally say "hope that helps" but today, I'm just going to leave it with I hope you got a chuckle!

Matthew
"The Car Count Fixer"

PS: Here's one of the latest videos: 14 Auto Repair Shop Marketing SECRETS!

P.P.S.: This is 100 Years Old | Get More Car Count NOW!