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Joe Marconi

Is the customer always right?

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We all know the expression, "The Customer is always right." But is that really true?

The other day a customer walked over to my tech and starting to scream at him for failing the NY State annual inspection. 

I intervened and told the customer to stop and get away from my employee. I also told him that I would not tolerate anyone yelling and screaming at one of my employees. 

Should I have been more "reserved" and try to defuse the situation?  Should I have "politely" listened to the customer's issue?

Have you been in this position and what would you do? 

 

 

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