After Hours Vehicle Pickup

[jinjabred]

Hello all,

Just curious if any shops occasionally leave keys in vehicles upon customer's request that have already paid.  If not do you have other solutions for after hours pickup? 

[dfrisby]

Yes, at the customers request as well as their risk, although the risk is fairly low in my area. I live in the other end of the building and seldom go away.  I'd be less likely to do that in a metro area.  I've thought of welding together a key drop box and having a separate compartment for customers to pickup keys at and just use a combination style lock. Could give them the combination to retrieve their keys from it as needed.  

[bantar]

Good idea.  You can use a Realtor style lock box that can be purchased ($32) at Home Depot, such as:  https://www.homedepot.com/p/Master-Lock-5400D-9-6-cu-in-Set-Your-Own-Combination-Portable-Lock-Box-5400DHC/100124915   The combination can be readily changed, but test well after changing the combination!

[Kushan]

We use a wall mounted cell-phone locker to put keys in for after-hours pickups. SA will text the customer the lock combo. 

[Topauto]

Yes , we frequently leave cars out side for after hours pick up . Sometimes we hide keys other times people have a second set . We lock keys and receipt in the car. 
We do have cameras outside the shop but have never had a issue. We are in a large metropolitan area. Traffic can be a issue so people tend to be late or pick up next morning on the way to work. 

[John Shanderuk]

On 4/21/2020 at 10:50 PM, Kushan said:

We use a wall mounted cell-phone locker to put keys in for after-hours pickups. SA will text the customer the lock combo. 

I do the same thing they sell these on Amazon.....   https://www.amazon.com/Salsbury-Industries-19035-06ASC-Mounted-Resettable-Compartments/dp/B00DHMUVNO/ref=sr_1_3?crid=35MYJSP8U2P6J&dchild=1&keywords=cell+phone+locker&qid=1587994745&sprefix=cell+phone+locker%2Caps%2C194&sr=8-3

[JimO]

I have a gas station with repairs and we are normally open 6am - 10pm Monday thru Saturday and 8am-8pm Sunday so we very rarely need to accommodate a customer for a pick up earlier or later than our operational hours. We have, on occasion, locked the vehicle and left the key in a hidden spot that was reviewed and approved by the owner and that has always worked out fine.