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After Hours Vehicle Pickup

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Yes , we frequently leave cars out side for after hours pick up . Sometimes we hide keys other times people have a second set . We lock keys and receipt in the car. 
We do have cameras outside the shop but have never had a issue. We are in a large metropolitan area. Traffic can be a issue so people tend to be late or pick up next morning on the way to work. 

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On 4/21/2020 at 10:50 PM, Kushan said:

We use a wall mounted cell-phone locker to put keys in for after-hours pickups. SA will text the customer the lock combo. 739B1665-4EE6-49F0-B1C4-936AB79241FE.jpeg.effac0c2b9aed4c4a8de8e51e8dd924c.jpeg

I do the same thing they sell these on Amazon.....   https://www.amazon.com/Salsbury-Industries-19035-06ASC-Mounted-Resettable-Compartments/dp/B00DHMUVNO/ref=sr_1_3?crid=35MYJSP8U2P6J&dchild=1&keywords=cell+phone+locker&qid=1587994745&sprefix=cell+phone+locker%2Caps%2C194&sr=8-3

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I have a gas station with repairs and we are normally open 6am - 10pm Monday thru Saturday and 8am-8pm Sunday so we very rarely need to accommodate a customer for a pick up earlier or later than our operational hours. We have, on occasion, locked the vehicle and left the key in a hidden spot that was reviewed and approved by the owner and that has always worked out fine. 

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  • Have you checked out Joe's Latest Blog?

      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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