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After Hours Vehicle Pickup


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Yes, at the customers request as well as their risk, although the risk is fairly low in my area. I live in the other end of the building and seldom go away.  I'd be less likely to do that in a metro area.  I've thought of welding together a key drop box and having a separate compartment for customers to pickup keys at and just use a combination style lock. Could give them the combination to retrieve their keys from it as needed.  

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Yes , we frequently leave cars out side for after hours pick up . Sometimes we hide keys other times people have a second set . We lock keys and receipt in the car. 
We do have cameras outside the shop but have never had a issue. We are in a large metropolitan area. Traffic can be a issue so people tend to be late or pick up next morning on the way to work. 

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On 4/21/2020 at 10:50 PM, Kushan said:

We use a wall mounted cell-phone locker to put keys in for after-hours pickups. SA will text the customer the lock combo. 739B1665-4EE6-49F0-B1C4-936AB79241FE.jpeg.effac0c2b9aed4c4a8de8e51e8dd924c.jpeg

I do the same thing they sell these on Amazon.....   https://www.amazon.com/Salsbury-Industries-19035-06ASC-Mounted-Resettable-Compartments/dp/B00DHMUVNO/ref=sr_1_3?crid=35MYJSP8U2P6J&dchild=1&keywords=cell+phone+locker&qid=1587994745&sprefix=cell+phone+locker%2Caps%2C194&sr=8-3

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I have a gas station with repairs and we are normally open 6am - 10pm Monday thru Saturday and 8am-8pm Sunday so we very rarely need to accommodate a customer for a pick up earlier or later than our operational hours. We have, on occasion, locked the vehicle and left the key in a hidden spot that was reviewed and approved by the owner and that has always worked out fine. 

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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