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After Hours Vehicle Pickup


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Yes, at the customers request as well as their risk, although the risk is fairly low in my area. I live in the other end of the building and seldom go away.  I'd be less likely to do that in a metro area.  I've thought of welding together a key drop box and having a separate compartment for customers to pickup keys at and just use a combination style lock. Could give them the combination to retrieve their keys from it as needed.  

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Yes , we frequently leave cars out side for after hours pick up . Sometimes we hide keys other times people have a second set . We lock keys and receipt in the car. 
We do have cameras outside the shop but have never had a issue. We are in a large metropolitan area. Traffic can be a issue so people tend to be late or pick up next morning on the way to work. 

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On 4/21/2020 at 10:50 PM, Kushan said:

We use a wall mounted cell-phone locker to put keys in for after-hours pickups. SA will text the customer the lock combo. 739B1665-4EE6-49F0-B1C4-936AB79241FE.jpeg.effac0c2b9aed4c4a8de8e51e8dd924c.jpeg

I do the same thing they sell these on Amazon.....   https://www.amazon.com/Salsbury-Industries-19035-06ASC-Mounted-Resettable-Compartments/dp/B00DHMUVNO/ref=sr_1_3?crid=35MYJSP8U2P6J&dchild=1&keywords=cell+phone+locker&qid=1587994745&sprefix=cell+phone+locker%2Caps%2C194&sr=8-3

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I have a gas station with repairs and we are normally open 6am - 10pm Monday thru Saturday and 8am-8pm Sunday so we very rarely need to accommodate a customer for a pick up earlier or later than our operational hours. We have, on occasion, locked the vehicle and left the key in a hidden spot that was reviewed and approved by the owner and that has always worked out fine. 

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  • Have you checked out Joe's Latest Blog?

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      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
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