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Guest Action Warranty

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Guest Action Warranty

:unsure: Please don't show me the door until you have continued reading :unsure:

Before I joined your network I looked everywhere to see if I needed to be a Shop Owner but I couldn't find it anywhere so HERE I am!

 

I am the owner of Action Warranty. We provide delaerships an opportunity to outsource their warranty claims processing. This offers them a feasible way to lower their overhead but at the same time allows them to receive timely and accurate warranty claim payments. We currently offer this to all GM franchises but are willing to help any dealership if given the right tools for you to succeed, such as your franchise Practice and Policies and Claim Submission documentation.

We pride ourselves in making sure you receive every dollar you deserve from the manufacturer. Warranty issues are changing everyday that's why it so important to have a warranty administrator that continues to train in this field and having a service manager or advisor process your claims only takes away from your customers.

 

Look foward to hearing from you

 

Pauline Kirsch

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Hello, and welcome to AutoShopOwner!

 

We do not allow advertisement of businesses that sell to repair shops without the proper membership.

 

Please visit the subscriptions page in your control panel, located: http://www.autoshopowner.com/network/index...&CODE=index

 

There you will find the ability to purchase a "Business Membership"

 

You will receive all the benefits of a Premium Membership. In addition, you will receive permission to post about your business in the community and an included banner (provided by you) on our sponsor's page.

 

Until then, your post links have been removed. Once you upgrade your membership, you may re-enter them.

 

Thank you.

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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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