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Hey Everyone!

I have recently (about two years ago) gone into business for myself (no longer a dealer tech) and have actually not had to file any labor claims until this past month and it was quite a bit of a hassle.

I was wondering what your experience has been with what auto parts store has been the most user friendly and reasonable reimbursement process?

The places I have access to are:

Advance Auto
AutoZone
O'Reilly Auto
Napa
Action Auto Parts
Federated
WorldPac

I don't want to say which of those I am frustrated with after this go round, because I am more interested in hearing your experiences rather than any defenses of a preferred brand. I am told that Advance and Napa supposedly offer full labor rate reimbursement, but I am not sure I believe this, there must be a catch. I don't expect a full labor rate reimbursement, I understand they are paying us for the costs of replacing the part and not to profit a second time, but I also believe it needs to be a fair valuation.

Thanks for any feedback!

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