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Growth Option: Satellite Location Wanted to grow, needed more production space, couldn’t expand. Options was buying second location or a satellite location Found office space with industrial area ½ mile away- former call center but had 20 ft ceiling and old garage doors Put his best technician to the satellite location All customers go to the original location Opportunity for more heavy line work, and alignment/tires and hiring Culture of teamwork to shuttle back and forth Has office space now and leases other spaces- offsets mortgage Creative thinking as a solution Up 63% last year Connect with the show:
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Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
Tom Grady founded Redhawk Auto Service in 2005 with the goal of providing the Temecula Valley with high-quality automotive service that emphasizes excellence, value, and convenience. Tom Grady has over 35 years of automotive industry experience as a former executive with Ford Motor Company and Nissan. He was also an automotive dealer in Orange County and New York. Mr. Grady has an M.B.A. degree and a B.A. in Economics. The Grady’s also own full-service hand car washes and founded Redhawk Hand Car Wash in 2003. Mr. Grady has been actively involved in the community through the Rotary Club and as the past Chairman of the Lake Elsinore Chamber of Commerce. Listen to Tom's previous episode HERE
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By Obsidian Motors
Has being approved by an insurance company made a difference to your bottom line? I had a vehicle towed in recently and the customer's insurance company was to pay for the work done. About a day or two later an insurance adjuster showed up to the shop, gave an inspection and approved our location. The caveat was that the invoice he eventually submitted was a complete lowball. I'm wondering if it was that particular company (small and regional) or would a major insurance company provide a more realistic approved quote?
Also, do you guys think it's worth it to request to be on all area insurance companies list of approved shops in the long run?
@JerryK Hi Jerry, in the Shop Labor Rate thread, you posted 3 labor rates, regular, euro and Pre-1975 cars. I find it interesting that you've set your labor rate very high for these cars. It either means that you don't want those, or it's more expensive to work on them, so you charge more, or it is a specialty skill set that you possess and thus it's a more valuable service, or you are building in an inherent storage fee due to the extended time it takes to get parts, etc or ? I'm interested to understand your thinking regarding this particular rate. Also, why is 1975 the cutoff date?
We've been working on a number of older cars, and I've taken the approach that it's a time and materials job. If it takes me 3 hours to remove the stuck drums off of your old car, then your brake job will cost more. If I above-normal spend time looking for parts, then this is billable time too. We shouldn't absorb the added difficulty of rust, age, etc. Maybe I'm approaching this incorrectly. I took in a 1984 project car on Friday... non-standard engine, but newer, bubba's electrical wiring mess, etc, but overall in good shape. We started with 5 hours of labor to assess and possibly fix. It's partly a test to see if he's serious on fixing the car.
P.S. I live in Plano, but my shop is in McKinney. In my previous life, I worked not far from your shop.
Good Afternoon. The shop is considering changing management software we are currently using Mitchell and Autovitals for dvi. We are looking for a all in one package that will help with efficiency and productivity in the shop and office. The bouncing back and forth between Mitchell and AutoVitals is becoming a nuisance. Wanted to see what other shops are using and how they like the cloud based system that most companies are going to now.
thanks in advance
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