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Have you checked out Joe's Latest Blog?
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By Joe Marconi in Joe's Blog2 commentsMy son is not in the automotive industry. He is in the commercial real estate business. However, the workplace problems are the same. Recently, his frustration with the heads of the company reached an all-time high. When I asked him why he doesn’t speak up and let the leadership know how he is feeling, he responded, “Anyone who has voiced concerns or issues has been viewed as weak and incapable of doing their job. I don’t want to be viewed like that.” This is an example of a toxic work environment.
If you are a shop owner, you are a leader. And leaders must be approachable. That means that you are willing to hear the concerns of others and have them express themselves. It also means that while you may not agree with someone’s perspective on an issue, it is their perspective, and that viewpoint needs to be recognized and respected.
Make it known that you want to hear the opinions of others. Literally, ask for input from others. And thank those that speak up. Now, I am not saying that you need to act on every concern or opinion. That would not be realistic. But just listening may be enough. And you never know, someone in your company may have an idea that you never thought about and even improve your business.
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By sweitzerperformance
Hey everyone, First I must say thank you to those of you that have taken the time to help me work through many of my startup issues! I'm still quite a ways off, about 8 months, but the future looks bright!
Anyway, its time for me to start writing employee handbooks and a shop operations manual. I have a few templates, but they are pretty general. I know a lot of the "my shop specific" items I want in these, but a lot of the cookie-cutter type tasks and items I'm sure I will forget trying to write the entire document from scratch.
Would any of you be willing to share these documents for your shop with me? I would very much appreciate you all's help!
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By Joe Marconi
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By Changing The Industry
The Toll of Tolerance: Exploring the Consequences of Accepting Subpar Employee Performance
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By Transmission Repair
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