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    • By Joe Marconi
      I saw a quick demo on Openbay's Otis, an interactive chat program that works with your website. 
      Does anyone use this feature, or know about it?
      Here is a link:
      https://solutions.openbay.com/
    • By carmcapriotto
      EOS Part 2: Vision with Barry Barrett [RR624]
      Part 2 of a 7 part series.
      Barry Barrett, a Certified EOS Implementer
      As an EOS Implementor in his company, Business With Purpose brings dedicated support to Leadership and Sales teams in all types of organizations, helping them structure the six key components of their business to make it operate with the best processes for their specific industry, using the EOS Model.
      Barry’s energy is contagious no matter if he is in a session with a client, giving a keynote address, or rolling up his sleeves in a workshop. Barry is a business coach with his positive mental attitude, incredible work ethic, and determination for excellence, his results-oriented approach is matchless.
      Barry is driven, caring, and passionate; traits that he uses to help his clients grow their businesses in a positive way. Find Barry’s other episodes HERE.
       
      Key Talking Points:
      VisionFor every 7 visionaries, there is 1 integrator- that 1 integrator will take your business to the next level.  Visionaries need integrators, integrators don’t need visionaries to be successful  “Rocket Fuel”- Gino Wickman and Mark Winters- Visionary and integrator relationship  Answer 8 questions in EOS to obtain your vision for the future (what are your core values, what is your core focus, what is your 10-year target, what is your marketing strategy, what is your 3-year picture, what is your 1-year plan, what are your rocks, what are your issues?) Answering the 8 questions comes from your team members as a collective group- employees buy into your business. Change “I” thinking to “we” thinking.  Core values exist in your organization they just need to be discovered. Starts with the business owner but includes the entire team.Integrity as an owner- integrate what you say with what you do Core focus- why and whatWhy-purpose, cause, and passion 10-year target- large goal, chase the horizonEnergize yourself and others around you Chase the lion, don’t run from it Marketing strategy- Marketing is “catching ears and eyeballs,” sales is “converting once they are caught.” “This list”- target marketing for best customers (geographic, demographic, psychographic)  3 uniques about your business- start by asking your customers. What do they want? What would they say about you? 3-year pictureHas revenue/profit/measurables What does it look like?  1-year planWhat must happen THIS year to hit the 3-year picture and 10-year target? Actual goals  RocksBig things that must get done in 90 days in order to hit 1-year plan How do you add rocks, pebbles, sand, and water to a bowl as full as possible? If you add rocks, pebbles, and water first then sand last the water will overflow. The rocks in the bowl are the most important. 90% of people live each day in the “important urgent” category and barely spend time in “important and not urgent.” Leadership is “important and not urgent” because you are working on your business instead of in your business.  Issue list VTO- big issues that can’t be handled this week or next week or next 90 days  Level 10  Shared by allShare once a quarter with your entire team- where the business is, where it is going and how to get there.  Resources:
      Thanks to Barry Barrett for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Find every podcast episode HERE. Every episode segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email
      Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy me a coffee
      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

      Click to go to the Podcast on Remarkable Results Radio
    • By MINI4U
      We are in desperate need of techs. I tried Indeed and was very dissatisfied with the "talent" they sent us. I am considering Find A Wrench they post on Indeed as well as Zip Recruiter and some 90 other companies as well as social media. Has anyone tried them or ACT Auto Staffing? 
    • By [email protected]
      We are in the process of switching to a digital inspection system that will allow us to send customers a detailed vehicle report including pictures and videos.  We're about to invest in tablets for our technicians, and I'm hoping some of you have already traveled this road and can lend some advice on which type of tablets to buy or not to buy.   I'm leaning toward Samsung, but I've also heard good things about the Amazon Fire tablets.  I'm open to all feedback, but I have absolutely no interest in buying Apple products.  Their totalitarian attitude toward their hardware and software systems just doesn't jive with my free-market values.  
      Key Considerations:
      Speed and functionality Durability Camera must have a flash Low cost is a plus, but less important Thanks in advance!
    • By carmcapriotto
      Gerry Frank has over 30 years of experience as an independent shop owner. And he, along with his wife Laura, have a current location in the Cleveland market, where their business continues to thrive regardless of the economic environment. Gerry was featured in a Ratchet & Wrench article, where he, along with his business partner, laid out how they grew an abandoned shop in one of the poorest city's in the nation from Zero to a Million dollars in sales in just 12 short months. Gerry is also a principal owner in Repair Shop Coach and is dedicated to helping shop owners achieve their dreams. Look for Gerry’s other episodes HERE.
      Key Talking Points:

      Entrepreneurship is a journey 4 stages business go through- quadrantE- employee S- self employed B- business owner I- investor  Employee- “technician phase”Start off working for someone Income is capped Self employed- lack of control Do you own the business or does the business own you?  Doing it all in business Strategy is to have more customers, do more work but it leaves you more buried Business owner- lead people and develop systems and processesBuilding efficient machine whether you are there are not  When you are a leader, you are a trainer  Taking the time to really think  Delegating and inspect what you expect Investor- putting your money into something that consistently produces a return Resources:
      Thanks to Gerry Frank for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP's HERE Find every podcast episode HERE. Every episode is segmented by Series HERE. Key Word Search HERE. Be socially involved and in touch with the show:
      Facebook   Twitter   Linked In   Email
      Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.
      Buy me a coffee

      Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined work flow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

      Learn more about TRACS Enterprise  and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.
      Click to go to the Podcast on Remarkable Results Radio


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