Quantcast
Jump to content


mmotley

Service Advisor Performance

Recommended Posts

Curious how other shops are tracking service advisor performance. With technicians, I typically see shops either tracking hours produced or efficiency, or both. For advisors, I've seen closing ratio (calculated 3 different ways), ARO, HPRO, and/or gross sales (usually with a GP% requirement attached). I'd love to hear what method shops are using on this forum to track their service advisors performance and how they go about calculating with, along with what their benchmarks/goals are for their advisors. Also any pros/cons on how they track the way they do.

Share this post


Link to post
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now



×