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Nothing Beats A Full House - - - Play your cards right and you come out a winner


Gonzo

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Nothing Beats a Full House

 

There’s days, even weeks (depending on the time of year) when a pair is pretty good.  Then there are days when three of a kind ain’t bad.  But in my book nothing beats a full house.  I’ll bet you thought I was talking about poker, didn’t ya? Nope, I’m talking about the automotive repair business.  When the shop is humming, and the jobs are flowing, and business is brisk, that’s when I know I’ve been dealt a winning hand. It might mean coming into work really early or staying late, but at the end of the week it’s a pretty good feeling to know you’ve played your cards right.

 

There’s been many a day that closing down the shop early is better than being dealt jokers or cards that won’t play.  The phone isn’t ringing, the shop is empty, all the tools and service bays have been cleaned, and all the shelves are stocked, but not a single car in the service bays.  Those are the days that even a pair sounds good.  I’d even settle for pulling one decent card out of the deck on those days.

 

“It’s feast or famine,” a good friend of mine told me.  He’s a realtor, and his business is the same way.  One day everybody is calling, and the next day you have to pick up the phone just to see if there’s still a dial tone.  (Boy, do I know it, I certainly can relate to that.)  There is a pattern to all of this chaos though.  It took me years of running a shop to figure it out, and I’m sure the same thing happens in every part of the country, just like it does here in the southern part where I live.

 

Take the holidays… no, seriously… take them. There a joyous time to be with family and friends, but it’s not that great if you’re making a living servicing cars.  It never fails when a holiday is on the calendar you can bet it’s slow.  But, the day or so before a long weekend holiday you can guarantee it’s going to be packed at the repair shop.  Seems everybody waits to the last minute to get the car ready for a trip and everybody wants their car done… RIGHT NOW!  I pretty much know those are the days I’m coming in early and staying late. 

 

Then there’s when school starts… listen close…can ya hear the crickets out in the shop?  I know I can.  Usually the week or two before school starts everything slows to a crawl.  Oh you might get a couple of pair, maybe three of a kind but it’s doubtful you’ll get a full house.  As soon as school is in session the cards start to fall in the right place again.  It’s a sure bet the shop is going to be full for the next couple of weeks.

 

Of course there’s Fair week.  Don’t get me wrong, I like the Fair, I think it’s pretty cool, but not from a business stand point that’s for sure… it’s the week to fold your hand.  Nothing ever happens Fair week.  In my early years there was one Fair week that I’ll never forget.  I had one car for the whole entire week… yes… one and only one car.  However, it was a super huge job that nearly took the whole week to finish.  (Funny how things work out that way.)

 

Temperature and the weather have a lot to do with what cards you’re dealt in this crazy world of auto repair.  Heavy snow or monsoon rain means… stay home, fold em’.  Now a light rain, one of those steady down pours that doesn’t seem to end has a different affect.  The shop slows, but the phone rings constantly.  The usual caller will tell me something like this; “Yes, I’m having a problem with my wipers can you fix them?”

 

I’ll answer, “Why yes, we could get you in right now.”

 

“Oh it’s raining, but as soon as it lets up I’ll bring it in.”

 

I know better than to assume they’ll be in on the next sunny day. As soon as the sun comes out they forget all about their wiper troubles.  I guess it’s one of those “out of sight, out of mind” things.  Although, I’ve learned to get their phone number, and call them the next day and remind them of their previous call and set an appointment to get it in the shop.  Surprisingly enough, it works.

 

Now the temperature, that’s a real fickle issue.  Too hot or too cold does some strange things to cars. Usually means it’s going to be busy.  Then again if it’s a “room temperature” sort of day… it’s probably not going to be that busy.  There are the calls of course, there’s the “stop by the shop and chat about it” kind, and then there are the ones that just want to pick your brain and price check everything. 

 

When it comes to creature comforts in the car, it’s a safe bet on those high or low temperature days those systems are on the top of the repair priority list.  Wouldn’t be the first time someone has come in the shop with their brakes metal to metal, but they’re not worried about that… that A/C is a must.  Now in the winter months it’s the heater, or the defroster, or the wiper blades that froze to the windshield the night before and they didn’t bother to clean them off… they just turned them on, and now... oops… they don’t work at all.

 

The one ace in the hole that does take the edge off of the ups and downs of the seasonal changes is to have a back burner job sitting in the corner of the shop.  Maybe a restoration project or some personal toy you can pull out of moth balls for the guys to fiddle around with when it’s slow.

 

All in all, doing this job is a great reward; it’s a great career choice.  You meet some really interesting people from all walks of life in this business.  A lot of them become regulars, and stop by no matter what the temperature is or whether or not the Fair is in town.  Ya just got to play your cards right, know when to fold them and know when to hold them.

 

When it’s slow you might tend to dwell on things and think you’ve done something wrong, but then things pick back up and you forget all about those thoughts.  You’re taking a gamble in just about any career choice you make, automotive repair is no different, and when someone asks, “How’s it going?” I always answer with, “It’s slowly getting busy or busy getting slow.” A couple of cars in the morning, maybe three of a kind later that afternoon, whatever there is that’s the hand you’ve been dealt for the day.  But, in this game of auto repair… nothing beats a full house.

 


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Sell your car with CarBrain


Sell your car with CarBrain


Sell your car with CarBrain

gonzo: all businesses suffer from slowdowns at times. Either you get creative and find other things to do or just take a needed rest and before you know it your busy again. It's just a cycle, that's the way it is at my place, although I must say a more aggressive approach, like we used to have at my place of work, it was not long before another new project would come along and you be scrambling to get the next job done!

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I always found that if I wanted the day to pick up the pace a bit all I had to do was start on a personal project and sure enough.... somebody was going to interrupt my leisurely-slow day with immediate work to do.  Never failed. 

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         1 comment
      I am going to borrow a quote from billionaire, Warren Buffet, “The best investment you can make is in yourself,” This statement, while simplistic, speaks volumes. A shop owner is much more than a boss, a shop owner is a leader. And leaders are solely responsible for the success of their team. This means that you must work hard and commit to a life of continuous learning and improvement. It also means that if the team fails, a leader must always blame himself or herself for that failure and find ways to improve.
      For your business to flourish, you must invest your time and energy in understanding what your role is in your company. It also means that you must be committed to continually improving your level of competence. This does not mean that every task is your responsibility. However, it does mean that the buck stops with you. If your business is not where it needs to be, or you are looking for increased growth, then it is your obligation to do the hard work and set goals, have the vision, perform the research, and develop the plan to achieve your overall objectives.
      When you invest in yourself to become the best leader and the best businessperson you can be, others around you will feed off your energy and your passion. This sends a strong message to everyone on your team that you have what it takes to bring the company to the next level.
      One last thing, another obligation to your company is assembling the right team of people around you. Once you have the right people, you need to invest in them too. Find what truly motivates them, not what you believe inspires them. Be a coach to your employees and always strive to bring out the best in them. Be strong with your convictions and expectations, build strong relationships with your employees, and don’t be afraid of admitting when you drop the ball.
      While Warren Buffet is best known for making billions of dollars with his investment strategies, I want to believe that this quote has its basis in something that money cannot buy.
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