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By Joe Marconi in Joe's BlogIt always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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By carmcapriotto
Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.
Joining us as our guest is Dan Vance from Shop Dog Marketing.
Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.
In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits.
Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks. While that is happening - there remains a disconnect between AI’s ability to generate data and present the data in a way that can produce more effective interactions with real people.
Our listeners who may share in Craig’s concerns will no doubt appreciate Dan’s calm and reassuring thoughts on the topic.
Watch the YouTube Video
Topics include:
Early AI and Machine learning The concept of Human Capital. Authenticity as a new focus Communication tendency becoming less synchronous Efficiency vs. Authenticity and what we lose AI Strengths and practical uses Social Proof - and a word on Reviews and AI Google quality rater guidelines - EAT - Experience Authority and Trust
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The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!
Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
Contact Information
Email Craig O'Neill: [email protected] Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
Way back in the 1980s and 1990s, a general auto repair shop was possible. But back then the dominant cars on the roads were GM, Ford And Chrysler, with a sprinkle of Japanese cars.
Today, is it possible to be a general repair shop, and work on all makes, all models?
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By nptrb
Financial scares in your auto repair business can be far more terrifying than any haunted house or fright fest you’re attending this year – especially when it comes to quarterly taxes.
Unlike annual taxes, quarterly taxes require you to pay estimated taxes throughout the year.
This helps ensure that the IRS receives the full amount of taxes owed by the end of the year. For auto repair businesses, these quarterly payments can be a significant financial burden if not managed properly.
We’re talking hundreds of thousands of dollars. If that’s not a nightmare, we don’t know what is!
The Consequences of Neglecting Quarterly Taxes
Failing to pay quarterly taxes on time or in full can lead to severe consequences that can tarnish your business.
Penalties
When your business pays quarterly taxes late or sends inadequate funds, the IRS imposes substantial penalties.
Interest
If penalties aren’t already enough, you will likely pay interest on unpaid taxes, increasing the total amount that you owe.
Rise of a Potential Audit
If your business is non-compliant with tax laws, it may increase its risk of being audited, which is a time-consuming and costly process.
How to Avoid the Quarterly Tax Nightmare
To prevent getting caught in a financial horror story with quarterly taxes, follow these steps to protect your auto repair business:
Estimate your income accurately. This will help you determine the appropriate quarterly taxes to pay so you don’t incur penalties or interest. Track your finances consistently: Keep detailed records of your yearly income and expenses. This will help you track your tax liability so you know you are paying the correct amount owed. Hire a professional: Consider hiring a professional bookkeeping service to handle your quarterly tax filings. We can help you stay on top of your taxes and ensure that they are paid on time. Why Hiring a Bookkeeper Helps You Stay Compliant
A reputable bookkeeping service can be a valuable asset in avoiding quarterly tax nightmares.
When you work with us, we’ll:
Ensure that your financial records are accurate and up-to-date. Accurately calculate your quarterly tax liability based on your income and expenses. Ensure that your quarterly tax returns are filed on time. Provide personalized guidance on tax planning strategies to minimize your tax liability and help you keep more money in your pocket. Quarterly taxes may seem like a fright, but they can be avoided with proper planning and management. When you understand why you need to pay quarterly taxes, how to estimate your income accurately, and how to track your financial records, your auto repair business will remain financially sound.
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By Changing The Industry
Episode 185 - Insights on the Future of Right to Repair With The CEO of Opus IVS Brian Herron
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By JustTheBest
The Most Badass Way to Get More New Customers for your repair shop Without Wasting a Dime on Advertising
This is The Most Badass Way to Get More New Customers for your repair shop Without Wasting a Dime on Advertising…even if your last promo, postcard orf digital ad was nothing more than a Big Waste of Money!
I’m hosting a brand new LIVE Training Sunday, September 29th at 7:00pm Eastern. It’s totally free and you’re welcome to join! I’ll show you things nobody else will! I promise
Register here:
https://carcounthackers.com/badass
Can’t wait to see you on the call!
Matthew
“The Car Count Fixer”
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