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My son is not in the automotive industry. He is in the commercial real estate business. However, the workplace problems are the same. Recently, his frustration with the heads of the company reached an all-time high. When I asked him why he doesn’t speak up and let the leadership know how he is feeling, he responded, “Anyone who has voiced concerns or issues has been viewed as weak and incapable of doing their job. I don’t want to be viewed like that.” This is an example of a toxic work environment.
If you are a shop owner, you are a leader. And leaders must be approachable. That means that you are willing to hear the concerns of others and have them express themselves. It also means that while you may not agree with someone’s perspective on an issue, it is their perspective, and that viewpoint needs to be recognized and respected.
Make it known that you want to hear the opinions of others. Literally, ask for input from others. And thank those that speak up. Now, I am not saying that you need to act on every concern or opinion. That would not be realistic. But just listening may be enough. And you never know, someone in your company may have an idea that you never thought about and even improve your business.
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Coach Chris Cotton from Auto Fix Auto Shop Coaching introduces "The Weekly Blitz," a podcast focused on enhancing auto repair business knowledge and providing practical strategies for success. Coach Chris emphasizes the significance of apprenticeships in the auto repair industry, expressing frustration with shop owners complaining about the technician shortage without implementing apprenticeship programs.
The benefits of apprenticeships are discussed, including bridging the skills gap, ensuring a sustained talent pipeline, reducing turnover, and providing cost-effective training. Coach Chris advises establishing a successful apprenticeship program, such as having a structured curriculum and pairing apprentices with experienced mentors. The episode concludes with a call to action for shop owners to invest in apprenticeships and support the industry's growth.
Apprenticeships [00:01:10] Importance of apprenticeship programs for auto repair shop owners and the need for a sustained pipeline of talent.
Bridging the Skills Gap [00:02:19] The need for technicians to possess new skills due to advancements in technology and the role of apprenticeships in acquiring these skills.
Key Elements of a Successful Apprenticeship Program [00:04:38] Structured curriculum, mentoring, regular evaluation, and incorporation of soft skills in apprenticeship programs.
Connect with Chris:
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #autoops #onlinebooking #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz
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By Changing The Industry
Gaining Business Acumen - What You Need to Know to Succeed
Our panel discusses the benefits of "Today's Class" software, a key training tool for technicians and service advisors in the automotive industry. David Boyes, President of "Today's Class" explains that Today's Class uses adaptive learning technology to make training sessions accessible and tailored to the strengths and weaknesses of each team member. The episode highlights the importance of continuous training and its impact on team building and knowledge retention in the industry.
David Boyes, President of ‘Today’s Class" An online learning organization that has been supporting the automotive industry for more than 20 years. Rich Young, Charlie & Rays, Essex, MD Weston and Tenise Chapman, Black Hills Tire, Rapid City, SD Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z
The concept of training resume (00:01:00) Discussion on the importance of recording training attendance and assessments for technicians and shop owners. Leveraging technology for adaptive learning (00:03:42) Explanation of how adaptive learning technology is used to deliver training sessions that adjust to the strengths and weaknesses of the team. Impact of daily learning sessions and quizzes (00:06:11) Testimonials about how the daily learning sessions and quizzes have improved communication and knowledge retention among technicians. Training and Team Building (00:08:11) Discussion on the importance of training and how it leads to team building and improved knowledge levels in the shop. Motivation and Engagement (00:09:38) Exploration of how the use of technology and gamification techniques can motivate technicians and service advisors to engage in training. Adaptive Learning Engine (00:12:24) Explanation of the adaptive engine used in the training platform, which assesses individual knowledge levels and focuses on areas of weakness for personalized learning. The importance of training and knowledge reinforcement (00:16:07) Discussion on the training system that includes content, tasks, and observations, and how it helps reinforce knowledge over time. Using Today's Class for technician training (00:16:44) Examples of technicians at different levels using Today's Class for training, with a focus on electrical repairs. Benefits and challenges of implementing Today's Class (00:18:04) Discussion on the reactions and experiences of employees when implementing Today's Class in an automotive shop. The importance of grooming and teaching youth in the industry (00:24:23) Discussion on the need to bring in and develop young talent in the automotive industry. The need for effective systems to train and progress technicians (00:24:38) Exploration of the lack of good systems to take technicians from a low level to mastery, and the importance of continuous improvement. The challenge of retention rate in traditional training methods (00:26:13) Discussion on the low retention rate in conventional training methods and the potential of using technology to reinforce learning and improve retention. Training as a Tool (00:32:13) Discussion on the use of training as a tool for employee development and the challenges of getting technicians to engage in training. Recruiting Younger Technicians (00:36:45) The potential of Today's Class as a tool to attract younger technicians to the automotive industry and showcase the industry's commitment to training. Training for service writers (00:41:26) The shop owner highlights the unexpected benefits of Today's Class app in training service writers and improving their automotive knowledge and people skills.
Thanks to our Partner, NAPA Auto Care
Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
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