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I was a member of ours for about 3 years.

I felt let down and left out when I would attend their wake rattle and roll morning get together and I was the only body/service center there and was treated like the plague. ( probably because I didn't wear a suit and tie) but was cleanly dressed for work in a new shirt and clean pants.

No other business approached me all My business cards we all still on the table when leaving and if I walked up to some while they were talking and laughing they stopped or got quiet till I passed by almost like the popular groups in high school.

The worst part was they said they could help small businesses with insurance and other things sure they could if you had 50+ employees or were willing to pay top dollar to be on their top business list but a small shop of 10 or less was left out in the cold.

The local BBB is the same way if I want to PAY THEM $ 300.00 a year I can be on their A+ rated list ?  I was like (what are you serious pay money to be on the A+ list) I always thought the BBB was customer rated not another pay to be top dog listings?

 

 

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Hi Custom Coach! Welcome to the party! I found out YEARS ago that the BBB was only a "pay to play" club. Problem is that consumers don't realize that. 

With respect to chamber of commerce, etc, (there was also a "club" that was all about breakfast meetings) full of people who wanted to SELL you, not HELP you. All a bunch of blah, blah, blah. 

My recommendation is to save your money - time - and effort too. Bring me a person who actually GOT ANYTHING (and I don't necessarily mean sales - I mean ANYTHING) out of any of these "pay-to-play" clubs and I'll buy them dinner! 

Hope this helps!

Matthew Lee
"The Car Count Fixer"

Get "The Official Guide to Auto Service Marketing"

Fix Your Car Count in 17 Minutes... Guaranteed!

The Shop Owner's Unfair Advantage FREE Access

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16 hours ago, JustTheBest said:

Hi Custom Coach! Welcome to the party! I found out YEARS ago that the BBB was only a "pay to play" club. Problem is that consumers don't realize that. 

With respect to chamber of commerce, etc, (there was also a "club" that was all about breakfast meetings) full of people who wanted to SELL you, not HELP you. All a bunch of blah, blah, blah. 

My recommendation is to save your money - time - and effort too. Bring me a person who actually GOT ANYTHING (and I don't necessarily mean sales - I mean ANYTHING) out of any of these "pay-to-play" clubs and I'll buy them dinner! 

Hope this helps!

Matthew Lee
"The Car Count Fixer"

Get "The Official Guide to Auto Service Marketing"

Fix Your Car Count in 17 Minutes... Guaranteed!

The Shop Owner's Unfair Advantage FREE Access

Just the best

Very well said.

The ONLY reason we ever got hooked into the chamber was the top woman there was a very good customer.

She promised great insurance rates through their membership and small business loans etc. etc.

After four meetings I realized it was all BS and it was more or less an excuse to start drinking at breakfast (don't condemn those that do) but don't like being the odd man out either!

I do know its very hard to get any kind of help when you really are a small business (under 10 total employees including the boss) most consider a small business to be from 50 to 100 employees.

Hopefully the new government administration will not leave us slip through the cracks as he has promised

 

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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