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No Longer in the Shadows


jfuhrmad

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Hi all,

 

Been in and out of here from time to time over the last few years but wanted to say hi.  I'm feeling like I may have something to contribute at this point so looking forward to building a better industry with all of you.  I'm somewhat independent in my thinking and I'm not from this industry so sometimes I do things differently than industry norms.  But, I measure everything and the numbers are improving as we get better at what we do.

A little about my operation currently:

4 bays

Car count up 30% over last year

Sales 400k in last 12 months (on track for 500k this year)

130-160 cars/mo depending on seasonality

Market of 8000 households

Definitely not the cheapest game in town

A little about my goals:

800k in sales

2nd location

$350 ARO

Highest quality game in town

 

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  • Have you checked out Joe's Latest Blog?

    • By Joe Marconi in Joe's Blog
         4
      Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians. Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be?  Is there time being wasted throughout the technician’s day? 
      All these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.
      Are estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work?  Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery? Do you track comebacks, and is that affecting production?  Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician?  Are you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? These are a few of the top reasons for low productivity problems. There are others, but the main point is to look at the entire operation. Productivity is a team effort.  Blaming the techs or other staff members does not get to the root cause in most cases.
      Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable. 
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