Quantcast
Jump to content


Hello All


Recommended Posts

  • 2 weeks later...
  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

    • By Joe Marconi in Joe's Blog
         4
      Typically, when productivity suffers, the shop owner or manager directs their attention to the technicians. Are they doing all they can do to maintain high billable hours? Are they as efficient as they can be?  Is there time being wasted throughout the technician’s day? 
      All these reasons factor into production problems, but before we point fingers at the technicians, let’s consider a few other factors.
      Are estimates being written properly? Are labor testing and inspections being billed out correctly? Are you charging enough for testing and inspecting, especially for highly specialized electrical, on-board computer issues, and other complex drivability work?  Is there a clear workflow process everyone follows that details every step from the write-up to vehicle delivery? Do you track comebacks, and is that affecting production?  Is the shop layout not conducive to high production? For example, is it unorganized, where shop tools, technical information, and equipment are not easily accessible to every technician?  Are you charging the correct labor rate and allowing for variables such as rust, vehicle age, and the fact that most labor guides are wrong? Also, is there effective communication between the tech and the service advisor to ensure that extra labor time is accounted for and billed to the customer? These are a few of the top reasons for low productivity problems. There are others, but the main point is to look at the entire operation. Productivity is a team effort.  Blaming the techs or other staff members does not get to the root cause in most cases.
      Maintaining adequate production levels is the responsibility of management to create the processes that will lead to high production while holding everyone accountable. 
  • Similar Topics

    • By carmcapriotto
      If you're thinking about transitioning from employee to shop owner, this episode is for you. Instead of guessing your way through the transition, let the Aftermarket Radio Network be your free library of industry peers across the country help you get started the right way.
      Maylan Newton, ESI- Educational Seminars Institute, is a business coach, trainer and industry speaker. Maylan's previous Episodes HERE Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.
      Show Notes:
      A good technician only makes a good business owner with proper training, guidance, and accountability. You need these 5 professionals- business coach, accountant, financial planner, insurance advisor, attorney Build the business that survives you and provides a legacy to your family the business is not about you is about all the people that depend on the business for their survival, family employees vendors Most importantly, do not treat your business as a hobby you not fixing cars running a business The business owner is the leader, not to fix cars/writing service “People are so afraid of success, that when they reach success they self-destruct.” Not paying yourself opens the door to resenting the business.  What is YOUR cost of doing business? Don’t let the high level of confidence in fixing cars create a false sense of security in solving all things in business. Ask questions of the right individuals- someone with experience who’ve successfully overcome what you have in front of you “Implementation of knowledge is power.” Focus on the fundamentals from the beginning  “Begin with the end in mind” (Covey)- Now that your journey has begun, what is your endgame?  “Life begins and ends at the edge of your comfort zone” Pay your taxes- set up a system where deductions from  
      Connect with the Podcast
       
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partners:
       
      Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

           
      Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

      Click to go to the Podcast on Remarkable Results Radio
    • By ASOG Podcast
      Auto Repair Shops Should All Be Doing This
    • By TTP

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Guest host and shop tour with Greg Buckley, Buckley's Auto Care, 2 locations, Delaware. Tour Greg's second location (including the Penthouse) and find out why he calls it "Lower Slower Delaware."
      Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.
      Show Notes:  
      Second location- opened 5 months ago, LSD (lower slower Delaware), retiree community, relaxed customers] 2023 goal- honing in on an established enterprise (family enterprise), a shift in mindset  Staffing- honest during interviews, guaranteed salary to get through the interim period. Younger staff than the North location, challenging themselves with different repairs. Learning through resources The Perfect Second Location – Greg Buckley [RR 785]  
      Connect with the Podcast:
       
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
       
      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
       


      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Introducing the new "Beyond the Shop" series that will feature the passions of your industry peers and professionals. In April 2017, Pete (aka GuardDog) and Chris (aka Ninja) Meier, began Bikers C.A.R.E. "C.A.R.E." stands for "Child Abuse Response Effort," and describes their vision - that is, to do everything possible to end child abuse in ALL of its forms and to come to the aid of children and families victimized by abuse. Pete Meier, Creative Director, Motor Age, and industry trainer. Bikers C.A.R.E Inc. Listen to Pete’s other episodes HERE Show Notes
      Bikers C.A.R.E Inc- Helpline (813) 609-2457 3 Pillars of Bikers C.A.R.E. Mission- Educate, Restore, Protect The United States has one of the worst records in how it protects its kids. We have 1500 children dying every year as a result of neglect or physical abuse. It doesn't take numbers to make a difference, it just takes a willingness to make a difference Utilizing social media to reach out and seek help It's not the guy in the overcoat standing outside the schoolyard. It's the uncle, it's the soccer coach, it's the youth leader at church, and sometimes it’s the family itself Provide resources for therapy and resources for domestic shelters, it's all about having resources with us as well as helping  Protect your children from cyber predators online; check with their phones and computers  Whether it's law or not, you should consider yourself a mandatory reporter. The average age of a sexual abuse victim is eight years old If you notice attitude changes in your kids, check on them Spend more time with your kids rather than them spending more time with phones and computers, make time for them, and go for a walk, go for a bike ride, go for a car ride etc.
      Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
         
      Click to go to the Podcast on Remarkable Results Radio


  • By nptrb, in Automotive Industry,

    By nptrb, in Automotive Industry,

  • Our Sponsors



×
×
  • Create New...