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Growing Up With Wrenches

Unlike kids of today, my childhood was long before video games and color TV. Most of my free time was spent climbing trees, playing in the crick (creek, to you city folk), riding my bike, and tinkering with anything that had a motor. Wrenches, sockets, and screwdrivers were just part of growing up. I would tear apart an old mower just to see what was inside. Most of the time it would end up in a pile of parts. But, by the time my dad came to see what I was doing, he would stand there in disbelief and just shake his head. Then dive in and show me how to put it all back together. Good times for sure. There was no You Tube, no on-line help. Just dad and son, and I’m sure it’s the same way my dad learned his tinkering abilities too.

These days it’s all about the computer with their programs and the internet with its billions of websites. There aren’t as many kids that I know about who spend their summer vacations building tree houses or turning an old horizontal lawn mower engine into a homemade go-kart like I used to do. Times have changed, but the need for those wrenches are still as important as it was back in my youth. However, now a lot of those early learned skills have to be developed through a trade schools or at a high school shop class. That is if the economy hasn’t budgeted the shop class out of existence.
Growing up with wrenches was just something I did. Which is probably what led me to enter the automotive field as a career. It’s a good living, and you get to meet a whole lot of wonderful people every day.

But, as it has been for decades, there’s still a big shortage of mechanics out there. As I see it, the big problem isn’t so much a people shortage, but a shortage in “qualified” mechanics. I look at it this way. Back in the day of carburetors and vacuum modulated transmissions a lot of guys and gals didn’t go to any school to learn the trade. Most picked up bits and pieces of how things worked through on the job training. The older mechanics would teach the younger ones and so on and so on. But, all of a sudden the average age of the “qualified” and “experienced” mechanic is well over 50 years old. Somewhere along the line less and less of the younger generations wanted to pursue a career in the automotive field.

What happened? From my point of view, I see a few things that might have been the cause. First off, the computer age. Cars went from points and condensers to electronic ignition, then onto the full blown electrical nightmare we have today. The older generation of mechanics all had a similar background working with hand tools and could understand the basic principles of an automobile. But, as the industry changed to more and more electrical systems their knowledge base dwindled.

The smart guy who wanted to stay up with all of these changes did what was needed, and that’s study as much as possible. While the other guy who was still stuck with the learn as you go method would just slap part after part on until they got it right, and yes, there are a lot of “guessers” still in the business today. Now, the car wasn’t as simple as it was before, and the average dad wasn’t able to tinker on his family car as past generations could. But, the change to the computer age isn’t the only reason that caused this shortage of qualified mechanics. Ultimately it comes down to the amount of time and effort to learn these new systems, the amount of investment one has to put into it all and most importantly their overall income.

The average professional mechanic has well over $100,000.00 invested in personal hand tools, tool boxes, and testing equipment over the course of their career. But, the pay varies as much as the diagnostic fee does from shop to shop. So, maybe part of the problem for the new techs coming into the business is NOT making the decision to start a career in the automotive repair trade but, making the investment in the tools when the pay isn’t all that great.

So, where does all this low wage, high investment come from? The investment into tools is an easy one to figure out. But, the wage side of it is a bit more complicated. Let’s face it, all those shops that feel the best way to keep work in the shop is by having the lowest hourly rate is the real problem. Nearly all consumers make the general assumption that all mechanics are the same and that price is their only factor to be concerned with.

In my opinion, right there is the real problem. Instead of shouting about a shortage of mechanics, which by “body count” their certainly isn’t a shortage we should be talking about doing something for the consumer. By starting at the bottom with those low rate/low skill shops and pulling them up to a more qualified level of expertise.

Look at the attendees of any one of the trade schools or college based courses and you’ll see that there is a turnaround in the quality of the mechanic field just waiting to happen. But, nothing like growing up with wrenches. It’s the tech schools and the attrition of the parts swapper shops that’s going to make the changes. The tech schools allow an individual not only to learn those same skills I learned growing up with wrenches but an even more importantly the skill needed to be a qualified mechanic and whether or not this trade is right for you.

It not going to be easy to make sense of all the information and skills that the future mechanics will need to know. They’ve got to be a whole lot more aware of so many different systems than what a few hand tools can help with. But, there’s still a place for the right person with the right kind of natural mechanical ability especially if they have those growing up with wrenches skills. There still out there, but some of them don’t know they have those gifted skills because they didn’t have the opportunity to experience any of it in their youth. Then again, the trade schools have their hands full teaching the basic hand to eye coordination, as well as bringing the students up to speed with the latest greatest electronics, so someone with that natural talent will likely shine through.

Eventually, all those shops and mechanics that try to undercut their prices will fade off into the distance. Fewer parts changers and guess-until-ya-get-it shops, because the cars are getting smarter every year and the mechanic will have to do the same. Maybe, the days of growing up with wrenches is a thing of the past. Now we need more and more trade schools, conventions, seminars, and podcasts to keep upgrading our skill levels. Hopefully, in time, the trade will have the respect and salary to go along with the advanced diverse knowledge the modern mechanic needs to have. Even if they didn’t grow up with wrenches.


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  • Like 1
Posted

Gonzo: Do you think you would of still been an auto mechanic if when you started there was all this electronic stuff you had to know to repair cars? Maybe not! Maybe you would because you would have been the guy that messes with computers at home and you had some knowledge of electronics!

Posted

WOW!! Great article !!!! sounds like what I preach every day at work and what I have ranted about on this forum , and also in the chat LOL.. Now that is a story that needs to be in one of your magazines... Yes and shop owners there are far to many that go for the low labor for customers.. I could go on and on but I won't since I am still wound up from chat tonight LOL..

  • Like 1
Posted

Great article on a very important topic. While there are many reasons for the tech shortage, we need to start with the shop owner. I agree with you with the fact that too many shops do not make enough profit to pay their employees a decent wage.

 

As a industry, we need to get much more involved at the high school level and let young people know about a career in automotive.

 

I grew up the way you did Gonzo. When something broke in my house, my father would fix it. I learned those early skills and it helped me with my career. It's not that way anymore. But, if your think about it, there are plenty of careers that have no connection to your youth: Doctor, Lawyer, nurse,Etc

 

The only way forward is stated in your last paragraph. The way to attract quality customers and being able to pay decent salaries is not through low prices. While there are some models that support the low price strategy, most shops need to invest in training, tools, information systems, hi-tech equipment and pay top techs what they deserve. Shops need to price their services and repairs accordingly.

As you mentioned, a career as a Doctor or Lawyer isn't something you can practice at home or as a youngster. (at least I hope you don't...LOL) Unlike tinkering on the family car. But, it seems a father who is a doctor or a lawyer the likelihood that their son or daughter will be the same when they grow up is almost certainly more of a possibility than going into a different career. Probably no different for most mechanics. Still.... schooling and OJT is the answer.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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