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Joe Marconi

Shop Owners: Has your repair shop reached success?

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As a young child, my father would tell me that it doesn't matter what you choose to do in life, just work really hard and become the best you can possibly be. That was sound advice 50 years ago, and it's sound advice today.

 

As shop owners, we are on a journey, not a destination. And, your success will always be determined by what you achieve, and not by the achievement of others. It really doesn't matter what the shop across town has achieved, or how many locations you have, or the amount of cash you have in the bank. Comparing yourself to others is not where your focus should be.

 

Now, please don't misunderstand me. We can learn a lot from the success of others. And we should study how others have achieved greatness. What I am saying is that everyone has a different perspective on what that greatness looks like.

 

Here's the bottom line: Commit to personal excellence, commit to continuous improvement, promise that you will help others around you achieve their personal success, maintain your integrity and ethics, don't accept being average, and above all, be the best you can be. If you do these things, you will attain success.

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    • By Joe Marconi
      Before you call me crazy, please read on.
       
      Your tools, your technical ability and your equipment are all components of your business. And of course you cannot conduct business without these components. But, the real key to your success is who you hire and how you manage your employees.
       
      In addition, morale has more to do with worker engagement than any other element of your business. And engaged workers are more productive, have less comebacks, take less sick days and contribute to the growth of your business.
       
      We all know one undeniable fact: Happy workers create happy customers and happy customers put you in a position to win.
       
      Think of it this way; what wins baseball games? Is the stadium? Is it the training equipment? Is the beautifully manicured field? The baseball bat? The baseball? These are elements of the game, but it’s the quality of the players, combined with their drive to be the best, that ultimately determines success and win games.
       
      Hire the best talent, work real hard to keep morale up, and do all you can to bring out the best in all your employees. Do this, and the rest will fall into place.


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