Digital inspection sheet?

[lakesidetire]

Do you use paper inspection or digital inspection? What system do you use and what is your cost? What is the average time to do a inspection using your method? Does it truly help you sale your jobs that you find when doing the inspections?

[totalautocare]

Digital is the way to go however the problem is the bugs and the blame. We subscribed to Bolt On for one quarter and our experience was allot of bugs and we were blamed for the incompatibility of the relationship. Unless I publicly complained, resolve times were non-existent. We even subscribed to a product that never worked out of the gate and the issue never got resolved. Upon discontinuing the relationship I was told the product that never got used couldn't be sold as new so I had to eat it as well as the setup costs that they couldn't complete either.

 

At the end, I'd believe pictures and videos will fill the gap of communicating to the customer and building trust. Its just a matter of a technology company with fewer "bugs and blames".

 

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[lakesidetire]

What system did you end up using Totalautocare?

[totalautocare]

We've simply had the most simplicity and stability in techs taking pics and videos of the recommendations and sending them to the company email which we forward to the client.

 

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[lakesidetire]

Thank you for your input .

[totalautocare]

  On 11/20/2015 at 12:33 PM, lakesidetire said:

What system did you end up using Totalautocare?

 

  On 11/20/2015 at 12:45 PM, totalautocare said:

We've had the most simplicity and stability in techs taking pics and videos of the recommendations and sending them to the company email which we forward to the client.

 

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[stowintegrity]

Lakeside, there is another thread here that talks about this, as well: Do you use a Digital Inspection Process?

 

We still haven't chosen a process yet, and truthfully, we've begun talks with a company on the west coast to enlist the help of a development team to design one from scratch. I see the great value in using such a process, and I do believe that in the near enough future, it'll become a matter of staying competitive, even. (There are still shops that don't even have a computer in their building as a standard piece of business equipment)

 

If a piece of equipment cost $10,000, but all evidence & research about it's use suggests that you can see a return on your investment in a relatively short time, isn't it worth buying? Wouldn't you wonder why everyone didn't get one? On the other hand, if the same equipment cost $100,000, and was just as likely to see the return over time, can you agree that there would be fewer people in the same control group to pull the trigger? Afterall...isn't $100,000 a lot of money to consider?

 

I think that the "apps" that drive the software to perform digital inspections for us should offer more features than they do currently, and that it should be made possible, as an option, to purchase the software once for a fair price. There may be some legitimate reasons to need ongoing software support, etc....but these programs aren't exactly Microsoft Windows, or part of the Adobe Master Collection. $2400 a year forever is too much.

 

If I manage to see this project to fruition, I'll surely share it with Joe & the rest of you. Digital inspections in auto repair is only costly because the authors know the street value of their implementation. If they want that much of my money, they should open their own repair shops.

 

For the record, however, Autovitals has one of the most innovative platforms I've seen...if you want my opinion, Lakeside.

 

Just one man's 2 cents.

[frank.marcheski]

  On 11/20/2015 at 12:45 PM, totalautocare said:

We've simply had the most simplicity and stability in techs taking pics and videos of the recommendations and sending them to the company email which we forward to the client.

 

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totalautocare, we've seen your type of system (of taking pics, uploading to a computer, then e-mailing clients) in many shops we've talked to.

 

Our product, Glovebox, could certainly accommodate a feature to ease that workflow for shops, as we continue to round out the offering within our app. I'd love to chat with you about how we might build a solution that is far more efficient (without the bugs) and an even better experience for your customers. If you're interested in chatting further, please let me know, and I'll get in touch.

 

Best!

[totalautocare]

  On 11/20/2015 at 6:58 PM, stowintegrity said:

Lakeside, there is another thread here that talks about this, as well: Do you use a Digital Inspection Process?

 

We still haven't chosen a process yet, and truthfully, we've begun talks with a company on the west coast to enlist the help of a development team to design one from scratch. I see the great value in using such a process, and I do believe that in the near enough future, it'll become a matter of staying competitive, even. (There are still shops that don't even have a computer in their building as a standard piece of business equipment)

 

If a piece of equipment cost $10,000, but all evidence & research about it's use suggests that you can see a return on your investment in a relatively short time, isn't it worth buying? Wouldn't you wonder why everyone didn't get one? On the other hand, if the same equipment cost $100,000, and was just as likely to see the return over time, can you agree that there would be fewer people in the same control group to pull the trigger? Afterall...isn't $100,000 a lot of money to consider?

 

I think that the "apps" that drive the software to perform digital inspections for us should offer more features than they do currently, and that it should be made possible, as an option, to purchase the software once for a fair price. There may be some legitimate reasons to need ongoing software support, etc....but these programs aren't exactly Microsoft Windows, or part of the Adobe Master Collection. $2400 a year forever is too much.

 

If I manage to see this project to fruition, I'll surely share it with Joe & the rest of you. Digital inspections in auto repair is only costly because the authors know the street value of their implementation. If they want that much of my money, they should open their own repair shops.

 

For the record, however, Autovitals has one of the most innovative platforms I've seen...if you want my opinion, Lakeside.

 

Just one man's 2 cents.

We've began creating our own on the side. Its simpler than many think. We're still in beta phases yet. Well said and very true.

 

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