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Digital inspection sheet?


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Digital is the way to go however the problem is the bugs and the blame. We subscribed to Bolt On for one quarter and our experience was allot of bugs and we were blamed for the incompatibility of the relationship. Unless I publicly complained, resolve times were non-existent. We even subscribed to a product that never worked out of the gate and the issue never got resolved. Upon discontinuing the relationship I was told the product that never got used couldn't be sold as new so I had to eat it as well as the setup costs that they couldn't complete either.

 

At the end, I'd believe pictures and videos will fill the gap of communicating to the customer and building trust. Its just a matter of a technology company with fewer "bugs and blames".

 

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What system did you end up using Totalautocare?

 

We've had the most simplicity and stability in techs taking pics and videos of the recommendations and sending them to the company email which we forward to the client.

 

Sent from my SM-N900P using Tapatalk

 

 

Sent from my SM-N900P using Tapatalk

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Lakeside, there is another thread here that talks about this, as well: Do you use a Digital Inspection Process?

 

We still haven't chosen a process yet, and truthfully, we've begun talks with a company on the west coast to enlist the help of a development team to design one from scratch. I see the great value in using such a process, and I do believe that in the near enough future, it'll become a matter of staying competitive, even. (There are still shops that don't even have a computer in their building as a standard piece of business equipment)

 

If a piece of equipment cost $10,000, but all evidence & research about it's use suggests that you can see a return on your investment in a relatively short time, isn't it worth buying? Wouldn't you wonder why everyone didn't get one? On the other hand, if the same equipment cost $100,000, and was just as likely to see the return over time, can you agree that there would be fewer people in the same control group to pull the trigger? Afterall...isn't $100,000 a lot of money to consider?

 

I think that the "apps" that drive the software to perform digital inspections for us should offer more features than they do currently, and that it should be made possible, as an option, to purchase the software once for a fair price. There may be some legitimate reasons to need ongoing software support, etc....but these programs aren't exactly Microsoft Windows, or part of the Adobe Master Collection. $2400 a year forever is too much.

 

If I manage to see this project to fruition, I'll surely share it with Joe & the rest of you. Digital inspections in auto repair is only costly because the authors know the street value of their implementation. If they want that much of my money, they should open their own repair shops.

 

For the record, however, Autovitals has one of the most innovative platforms I've seen...if you want my opinion, Lakeside.

 

Just one man's 2 cents.

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We've simply had the most simplicity and stability in techs taking pics and videos of the recommendations and sending them to the company email which we forward to the client.

 

Sent from my SM-N900P using Tapatalk

 

totalautocare, we've seen your type of system (of taking pics, uploading to a computer, then e-mailing clients) in many shops we've talked to.

 

Our product, Glovebox, could certainly accommodate a feature to ease that workflow for shops, as we continue to round out the offering within our app. I'd love to chat with you about how we might build a solution that is far more efficient (without the bugs) and an even better experience for your customers. If you're interested in chatting further, please let me know, and I'll get in touch.

 

Best!

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Lakeside, there is another thread here that talks about this, as well: Do you use a Digital Inspection Process?

 

We still haven't chosen a process yet, and truthfully, we've begun talks with a company on the west coast to enlist the help of a development team to design one from scratch. I see the great value in using such a process, and I do believe that in the near enough future, it'll become a matter of staying competitive, even. (There are still shops that don't even have a computer in their building as a standard piece of business equipment)

 

If a piece of equipment cost $10,000, but all evidence & research about it's use suggests that you can see a return on your investment in a relatively short time, isn't it worth buying? Wouldn't you wonder why everyone didn't get one? On the other hand, if the same equipment cost $100,000, and was just as likely to see the return over time, can you agree that there would be fewer people in the same control group to pull the trigger? Afterall...isn't $100,000 a lot of money to consider?

 

I think that the "apps" that drive the software to perform digital inspections for us should offer more features than they do currently, and that it should be made possible, as an option, to purchase the software once for a fair price. There may be some legitimate reasons to need ongoing software support, etc....but these programs aren't exactly Microsoft Windows, or part of the Adobe Master Collection. $2400 a year forever is too much.

 

If I manage to see this project to fruition, I'll surely share it with Joe & the rest of you. Digital inspections in auto repair is only costly because the authors know the street value of their implementation. If they want that much of my money, they should open their own repair shops.

 

For the record, however, Autovitals has one of the most innovative platforms I've seen...if you want my opinion, Lakeside.

 

Just one man's 2 cents.

We've began creating our own on the side. Its simpler than many think. We're still in beta phases yet. Well said and very true.

 

Sent from my SM-N900P using Tapatalk

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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