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Posted

We periodically distribute our employee handbook and shop practices manual to the whole staff and they are supposed to sign a receipt for each acknowledging that they have read and will comply. This time a relatively new tech told our admin person he would sign. Why not? Because under the section about wheels and tires it says "do not use battery operated impact tools to perform final installation of wheel attachment hardware." He had a big expensive half inch drive battery impact and thought he should be able to use it for everything. I was very proud of myself for not going out there and telling him to do what the hell I said. I calmed down and put the justification for the rule in writing.

 

Here it is:

 

******************************************************************************

Wheel installation is arguably the riskiest operation we perform in terms of the potential disastrous results possible if performed incorrectly. Engines and transmissions failing catastrophically pale in comparison when you consider the results of a wheel coming adrift at speed.

 

To minimize the risk and the corporation’s liability, we have established what we feel is the best and most reasonable approach. It is based on a standardized process, tools with known capabilities, and technician experience and training. Some companies require that all lugs be torqued manually to manufacturer’s specs. We have adopted a less stringent process, but one that is accepted practice in our industry and has minimal impact on technician productivity. Implementation of this process depends on the following:

 

  • A compressor with adequate pressure and volume to insure that it is capable in almost all circumstances of providing more torque than needed for the types of vehicles we service.

 

  • Half-inch drive air impact wrenches that are known to provide more torque than needed for the types of vehicles we service.

 

  • Torque sticks that limit the torque to approximately manufacturer’s spec.

 

Battery-operated tools have permeated our industry and in most cases they are easier to use and offer improved productivity. There are great performers and not-so-hot performers. There is no way for management to evaluate the performance of every impact gun that appears in the shop and there is no way to determine the continuing performance of those tools as their batteries discharge and deteriorate with age.

 

The standard process for wheel installation at First Landing Autocare incorporates the use of professional-grade half-inch air impact wrench connected to shop air supply with the correct torque stick for the application. Battery impact guns are not to be used for final tightening of wheel fasteners.

**************************************************************************

 

How does the group feel about this?

 

Posted

Battery impacts are very strong these days, 18v Fuel impact is stronger than most 1/2 air impacts.

 

That said I have heard they don't work well with torque sticks (not sure why). And with that said, all wheels should be torqued with a torque wrench to make sure they are not under tightened (although they may be over tightened).

 

Myself if I have a 100 ft-lbs wheel nut, I tighten it with a 80ft-lbs Torque Stick then finish it off with a torque wrench. But I don't stress speed over being accurate.

Posted

I don't have torque sticks. Used them once, but I didn't see the time savings to be enough to justify. Almost every tech that's come to work here has argued that they have some magical ability to torque just right with an impact alone. I've taken my snap on digital torque wrench to every lug nut on a wheel after they torqued them with an impact and showed them the variations on their torque. If it was supposed to be 100 ft/lbs, they usually ranged between 60 and 130. I insist that if the wheels are off they get torqued to spec with a torque wrench. The safety of my customers and my reputation isn't worth saving 56 seconds over.

  • Like 3
Posted

Whoah.

 

I love my staff, I really do. They are some of the most dependable men & women in the industry, highly skilled, with a generally positive attitude, and with a reasonably healthy pride about the manner in which they complete their tasks. There's not a single member on the team that I would "cherish" losing, and each one of them would create a unique vacuum of lost talent if I lost one of them.

 

That being said...

 

When we add an addendum to our employee handbook that requires the staff to read/sign off on the policy, I do the best I can to educate them all on the rationale behind the change or newly implemented policy, and frankly, the understanding is always clear....there is no room for debate at that point, nor is there even the slightest possibility that any one them think that they have the lattitude to tell me they refuse to sign the document.

 

Once I had a gentleman ask (during a meeting) if he could speak to me immediately afterward regarding some of the meeting's topic material. He withheld the signature on the policy update, until after we had the chance to talk, which I respected. All he wanted was clarification on a few of the details he didn't understand, and although he admitted that he wasn't entirely happy with the new procedure, he wrapped up our talk with an affirming tone, and reitterated how much he appreciated the company he worked for, and the relationships with his coworkers.

 

If I decide that the new uniform standard makes it mandatory to wear purple socks to work...everybody better be ready to go Plum Crazy.

 

Just one man's tale of a mutaully respectful, happy team.

  • Like 1
Posted

I've yet to see a torque stick under torque anything. Dfrisby - check your psi or air tool quality. A standard IR2135 will overtorque every time if gone around twice. I verified my torque sticks, the 80's come in at 100-110, the 100 does 120-130, the thick 120 will snap the stud eventually. 100lb/ft won't warp a rotor in a star pattern.

Posted

As we do updates to our manual, the employees signature is only to show that they have read and received a copy. It does not state that they agree with it. If they disagree or don't follow it, that's a different story, also covered under the policies and procedures.

 

As far as the torquing of wheels, our policy is that you don't get a second chance. ANYONE caught not torquing a wheel with a torque wrench will be terminated. No torque sticks allowed in the shop. I know it sounds harsh, but it is dealt with at the first interview with an employee and it is one of the few things that I demand 100% from my crew. I have a friend with a shop that was working on his friends daughters car. She was on the freeway and a wheel came off. She was able to gain control of the car and stopped in the fast lane. Another car came from behind and hit her. She died at the scene. So, in short, he killed his friends daughter. Imagine living with that the rest of your life. The day I heard that story, my policy took effect. We will not put our customers lives in danger over a few minutes of insuring 100% correctly torqued wheels.

  • Like 1
Posted

I've yet to see a torque stick under torque anything. Dfrisby - check your psi or air tool quality. A standard IR2135 will overtorque every time if gone around twice. I verified my torque sticks, the 80's come in at 100-110, the 100 does 120-130, the thick 120 will snap the stud eventually. 100lb/ft won't warp a rotor in a star pattern.

It wasn't with torque sticks. Just an impact gun. I think torque sticks are fine. I just used them once and didn't find the time savings to be worth the investment. I use my torque wrench all the time. If I was a tire shop it would maybe make sense.

 

Sent from my DROID RAZR HD using Tapatalk

Posted

Like most I started out with air tools while working in shops but as I grew my shop out of the ground I never really had a good air system set up, so I used battery impacts, drills, and even ratchets. Even now with a nice quiet screw drive compressor and a manifold with hose reels coming down in all bays I sill like my battery operated tools. My rule for employees is that you may tighten a well on with an impact at its lowest setting and then they must be torqued with a torque wrench that I provide.

 

And yes the new milwaukee FUEL tools are as badass as they look.

  • Like 1

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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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