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Paper or Plastic

A customer comes to the checkout counter with their loaded down shopping cart, the clerk asks, “Paper or Plastic ma’am?” We don’t even think about it, it’s just the way things are. Paper or plastic. It’s where we are in the world these days. However, the last time I went shopping with the wife I started thinking about that very subject. You know, paper or plastic, and how far we’ve come in the last couple of decades. Stop and think about it; how many different things were paper based products, but is now plastic? The list runs the gambit from the phones we all carry to the way things are packaged. Just about every item in a household is affected by plastic these days.

The modern world as we know it today is so much different than just a few generations ago. It’s a constantly evolving and ever changing system of checks and balances to our existence. Each new technical advancement, whether it’s in plastics or electronics, brings on its own set of problems as well as making us aware of our previous technical failures. Along with these ever improving, ever changing advancements in technology, we’ve also been made aware of how crucial it is to be the custodians of our environment, and how fragile the eco system really is.

I can remember back in my early years as a mechanic when oil cans were made with cardboard sides and metal ends. There was a funnel/spout that you had to shove into the top of the can so that you could pour it into the car. Once in a while you’d stab a can, and instead of the spout going through the lid it would crush the side of the cardboard can. Makes an awful mess when that happens, and when it did I’d get the typical lecture about being a greenhorn kid who didn’t even know how to open a can of oil.

There was a time when most things manufactured used more natural products than plastics. A natural product such as cotton or paper may have been the only thing available at the time. However, being a natural product it tended to degrade and deteriorate with time and weather. Those old oil cans pretty much disappeared after a while. The lids would rust away, and the cardboard just seemed to vanish. Then, when plastics came along it made a world of difference how everyday items were produced. Now, with the all plastic oil cans there’s not much in the way of deteriorating or degrading.

Gone was the lonely oil can spout too! The first plastic oil cans looked very similar to the old cardboard cans, so there for a time you still needed the old spout. It took a while before they finally made them with the shape we know today. I kept one of those old style oil can spout/funnels in my tool box for a long time. Don’t know why I did, and I’m not too sure where it is, but I’ll bet it’s still there… somewhere.

The change from paper to plastics not only brought on changes to the cars, but also how the mechanics repaired them. Who else remembers setting a set of points with a paper match book cover? (For you younger techs you might have to go ask one of the old salty dogs in the shop what a set of points are, and while you’re at it ask him what a match book cover is, too.) All that timing and dwell issues we used to have to deal with is handled by a small sensor mounted in a piece of plastic these days.

Shop work orders are another thing that plastics have taken over. They used to be made up of several sheets of paper with a carbon paper between the copies. Ya had to press hard to get through all the layers, and it wasn’t uncommon to have someone come back with their receipt that you couldn’t even read. That evolved into the carbonless copies, then to a rough paper copy that the mechanic could scratch out what was being done and then it would be sent to the front office where the entire invoice would be typed into a computer. It took banks of filing cabinets to store all the invoices too. Today, the whole process is almost entirely paperless with laptops the mechanic uses to fill out work orders, and all the data can be stored on a small plastic thumb drive.

A lot of car components have changed from a paper based product to plastic as well. The old “rope” type rear seal changed over to the new and improved one piece plastic/rubber seal. Nearly all of the gaskets on an engine used to be made from paper or cork. There might still be a few hold outs using paper for their gaskets, but for the most part all the gaskets today are a composite material made with some form of plastic or paper coated with plastic resin.

Along with these changes from paper to plastic we also had to take a good look at our environment as well. Not just the smog but the recycling aspects. Right now, the automobile is the most widely recycled consumer product, even with all the various plastics they contain. That alone is pretty impressive. But, the stringent US emission standards don’t hold true all over the globe. Pollution levels in China, Mexico, and Africa are at staggering levels.

But, if you’re curious whether or not there’s even more changes in store for us, well, look no further than your local grocery store. Back when groceries stores bagged everything only with paper sacks, you’d take your groceries home and save the bags for a rainy day. Everybody had a stack of paper sacks tucked away somewhere. I think my grandmother had the market cornered on paper grocery bags though, she had a room full of them.

Then, along came the plastic bag. It took up less space at the end of the checkout counter and were cheaper to make. Just like the paper sack, the plastic bag did have a secondary use when it was home. Most of time as a trash bag, which ended up right where you didn’t want to put them… in the landfill. Nowadays, that’s changing as well. A lot of major grocery stores offer discounts if you bring your own reusable shopping bags with you. In our household we’ve made the change to reusable insulated grocery bags quite some time ago, and I really don’t miss having those paper or plastic bags stuffed somewhere in the house.

I could see this catching on in other stores as well. I think it would be a safe prediction to say that sometime in the future everyone will be carrying their own bags into department stores, shoe stores, appliance stores, 7-11’s, liquor stores, and perhaps even parts stores too!

We’ve come a long way in taking on the responsibility for the eco system that we are leaving for the next generation, and I’m sure even better and better technical advancements will improve on what we already have.

So, I think I’m going to start something new at the shop. When I’m at the service counter with somebody ready to check out, I’m going to ask them, “Will that be paper or plastic?” Just to see their reaction. Hey, money is made from paper, credit cards are plastic, why not? I just wonder how long it will be before the dollar is more plastic than cotton fibers and paper? I guess that’s the kind of change that will change our change.

 


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Posted

Just goes to show that it's not just automobiles that have changed, but just about everything, if you have the memory for it!

Posted

The older I get the more I become aware of how many things have changed from childhood. Paper to plastic is one of the biggies. The next big change... who knows...???

Posted

The way we pay for everything has also gone from paper (dollars or checks) to plastic (debit cards or credit).

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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