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5 Star Auto Spa

Service Adviser / Writer Interview Process

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How do you perform your interview process to hire potential service writers? Do you have specific questions you ask? Do you have them role play and actually attempt to sell you an air filter, CV boot, etc.? We currently have a process for hiring technicians (written 21 question exam, practical exam administered by our lead tech, resume questions, etc.) but don't have as a succinct process to hire advisers. Was wondering if anyone uses any specific process / questions that help them determine if the adviser is going to succeed or not at their business.

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