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phone app for your shop?


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First, sorry for having two accounts, it logs me on through facebok on my phone and through a regular log in at work, not sure how to combine the two. I asked him that same question, whats it do for me. Well, poeple who actually use the application I can send push notifications to, coupons, blogs. They can check in their car and get notifications on items that need to be fixed. It can have a digital loyalty card that you "stamp" each time they come in to earn rewards. That kind of stuff. I did a search online and another company does it for 500 down and 60/ month, much better in the long run.

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I think the challenge will be to get people to download your app. Car Repairs is not like starbucks or dunkin donuts. It is not a service you are using regularly (2-3 times a year and you are doing a good job). There is very very little incentive for people to download your app. I don't know about you but I hate having a whole bunch of apps on my phone that I never touch. I toyed around with the idea of signing up with these services but I do not believe they will see a large ROI. Besides that if the apps are not updated and new phones and OS come out they might become obsolete before you know it. Even if you got a good program going you might be limited on the advancement of said tech company.

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Hello Hands On,

 

I'd suggest downloading our myCARFAX app and taking a look around some of the features we offer your customers. It's free to you, and free to your customers. We automatically set your shop as the preferred shop when they sign up within 30 days of getting work performed at your shop, meaning that CARFAX will recommend your shop for their next due oil change, tire rotation, safety, or emissions inspection.

 

We also offer additional value-add features such as VIN-specific Recall alerts, access to the OEM maintenance schedule, and the opportunity to add DIY services they complete themselves.

 

I'm happy to answer specific questions about the program, and what other benefits come with our myCARFAX Service Shop program.

 

Available on:

Feel free to login to my demo account "[email protected]", password: "Password" with a capital P.

 

Thanks,

Thomas

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I think the challenge will be to get people to download your app. Car Repairs is not like starbucks or dunkin donuts. It is not a service you are using regularly (2-3 times a year and you are doing a good job). There is very very little incentive for people to download your app. I don't know about you but I hate having a whole bunch of apps on my phone that I never touch. I toyed around with the idea of signing up with these services but I do not believe they will see a large ROI. Besides that if the apps are not updated and new phones and OS come out they might become obsolete before you know it. Even if you got a good program going you might be limited on the advancement of said tech company.

 

i agree with this, gonna be a challenge to get people to use it. To do that it has to be something they are really interested in. However, your on the right track, what you need to do is find a web marketing company to promote you on the web, smart phones are starting to overtake desktop computers as the main medium to the internet. Research is finding people are NOT looking for stuff in the community in front of their pc's as much as they are in their cars looking for it on their phones. Google is moving to this with pushing, promoting websites that are mobil optimized, meaning they are setup to cater to smart phones, we have all seen this, some sites are super easy to read on your phone, which are mobil optimized and the others, you have to zoom in and out to read the info, which are not mobil optimized. As seen here: http://www.engadget.com/2015/04/21/google-mobile-search/ google search will favor a site that is optimized for mobil phones.

 

The carfax app or others would be the "apps" people install like mycarfax stated, gives more functionality.

 

Good luck!

Edited by lmcca
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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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