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The other day I listened to a fellow service writer talking to a customer about the A/C inspections we did for him. He explained the process of evacuating and recharging and that we injected dye into the system. The system held vacuum and we didn't find a leak that day. He then told the customer to make an appointment for us to take a second look at the A/C system, to find the leak. However he told the customer to make that appointment after the system goes warm.


After the customer left I asked him why he made the "When the system goes warm" recommendation because, I have always recommended that the customer returned in 3-4 weeks for the UV dye inspection. He told me that the owner of our shop said that it was stupid, to have the customer come back if they were not experiencing a problem, hence when the system becomes warm again.


What is the process at your shop?



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